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By: Sarah Z.
Dey Distributing
I talked to several employees from this company about my broken dryer. Bert spent 20 minutes on the phone with me discussing what could be the issue and how to check. He was patient and kind. I explained that I had dealt with another local company who questioned my abilities as a woman to fix the dryer. Bert gave me the vote of confidence, saying that I had already completed 90% of the work. I went in, picked up the part, came home and had my dryer up and running! Their customer service is out of this world!
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By: Nancy S.
Sears Appliance Repair
I have a warranty agreement on my furnace, so I had the Sears Home Services come to do a routine maintainence check. I bought the furnace 8 years ago, and am selling the house next year, and wanted to make sure everything was ok with the furnace.
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By: tricoastal
Brookfield Vacuum
I can't believe customer service still exists in a Wal-Mart World! VERY Helpful and guided me through vacuum cleaner knowledge to fit my budget. Please help small businesses like this stay in business!!!
By: Elizabeth T.
Brookfield Vacuum
Helpful finding bags & filters for a vacuum I bought at Wal-Mart 2 years ago...never again...the next vacuum I buy, will be from them!
Tips & Advices
Aftermarket replacement parts can be perfectly safe and reliable, but be sure to do your research. If replacing a more integral piece, such as washing machine’s water pump or a thermostat for a busted water heater, it might be best to purchase new.
Replacement parts generally come with warranties extending anywhere from 30 days to five years, depending on the original price, the nature of the fix and the age of the part itself.
If you’re seeking new parts repair companies will generally mark up their prices slightly--particularly at a major national retailer. However, used parts are typically discounted.
Cheaper used appliance parts can be found online or at many local, independently owned retailers, along with ecommerce sites such as eBay. Major retailers, however, generally limit their selection to unused, full-priced options.
Second-hand appliance parts are generally anywhere between 50-75% cheaper than new ones, but warranties might not extend as long and the parts may be less reliable or come with a shorter lifespan. Be sure to research the source of any second-hand parts to ensure the dealer is reputable and the part itself reliable.

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