11/06/2017Divine Designs Salon & Spa
We moved to the Riverview 3 years ago from the Westchase area and were looking for a good quality place to take our business, Divine Salon seemed to be the place; and it was for a while. Quality stayed the same for the last 2 years and customer service has been declining, this last year the overall quality and cleanliness of the place is clearly down; customer service has declined sharply to say the least.Five issues this year so far and the one on Saturday was the last. They have lost us as customers. And with that our +$3k we spend there.This happened this Saturday (11/4/17). I showed up for a haircut as the person I cut my hair, in another salon, with now was on vacation. My 4-year-old decide that he wanted to tag along, as he has done multiple times with my wife and me, and we got there to be received by an overzealous receptionist that right way made me know kids were not allowed in the salon; I told her he's been back before and never had an issue. Instead of checking me in, she decided to call the manager and not check me in. A person that I have never seen in the salon before showed up, claiming to be the manager, and quoted some bogus county code (my lawyer checked and there is no such code, so this is now a discrimination case) as the reason for not letting us in; so, when I asked her "Are you expecting me to leave my 4-year-old in the waiting room?", she had said NO, HE CANNOT STAY HERE EITHER...so is this person expecting me to leave my kid in the car or what?. Two more customers where there and clearly got irritated at this blatant mistreatment. At this point, I did not give two dams about my appointment and left. Called the BBB from the car and filed a complaint and now I am taking this online.WE WILL NEVER GO BACK. WE WILL LET EVERYONE WE KNOW AND HAVE RECOMMENDED TO THAT PLACE TO STOP GOING.TO THE OWNER: When your processes and paperwork get in the way of the customer experience, you need to rethink the way you do business. Not sure you know what type of business you are running, what is not is a financial institution or a mortgage company...they do not even ask for that much forms and paperwork. You are in the SERVICE business and accommodating your customers should be your ONLY and MAIN priority.
Today, I visited Brow Art 23 in the Brandon Mall, the one located near JCPenny's. My boyfriend was having his eyebrows threaded and I took a picture of him getting it done and the only woman working, who was threading his eyebrows looked up and started screaming gat me saying "ARE YOU PICTURING' (taking a picture) and I said yes, I am taking a picture of him getting his eyebrows done. I don't see an issue in taking a picture. I can understand if there were signs that ask that no pictures be taken, but there weren't any. After she yelled at me for taking a picture, I was just sitting in the chair, facing the direction my boyfriend was on. I was scrolling through my Facebook feed when she started to literally scream at me "STOP PICTURING. I ALREADY TOLD YOU NOT TO DO THAT." I told her that I was just scrolling through Facebook, which I shouldn't have to explain what I'm doing to her. She continued to tell me to stop taking pictures, even after I wasn't. She screamed something about how she was a human too or something. Not only did I get screwed at, but so did my boyfriend because his eye was twitching, which he cannot control. All I was doing was sitting in the chair minding my own business. I think it's very unprofessional to scream at your customers. When his eyebrows were done, she had the nerve to ASK me for a tip!!! I am just shocked at the way people treat other people.