I recently had surgery and one day had nobody to help me, so I ordered pizza for lunch. It was a large order as it was going to be my dinner as well. I waited for over an hour for my food to arrive and finally called Rosa's. The person who answered was rude to me and abruptly stated my pizza was on the way without even asking me my name or anything else. The pizza arrived and was cold. I called Rosa's back and the same person who was rude to me earlier kept cutting me off and said he would have the owner call me back. This was 3 weeks ago! I have called several times and have spoken to three different employees, including the owner. I explained the experience with the delivery and the staff and the owner said she would look into it and get back with me. I called a week later, after not hearing from her, and spoke to the third employee, supposedly a manager, who stated he would check into it and get back to me. This was 5 days ago and still no calls. I explained how I was alone, couldn't drive because of my surgery, had waited for over an hour for food and then it was completely cold and apparently Rosa's in Bozeman does not care. We used to live in a society where businesses wanted their customers to be happy, but that does not appear to be the case anymore. I gave Rosa's 3 weeks to at least make an attempt to make this experience right and they have chosen to ignore me. There is no excuse for that many people to be so uncaring and callous to a customer. For the record, I was never rude when speaking with any of the employees. I just explained the situation and asked that they do something to remedy it.
09/08/2015Elle's Belles Bakery & Cafe
I had heard many great things about Elle's Belles and someone recommended we use this bakery for my wedding. We decided that we would just order 250 cookies from Elle's Belles because we were going to get the cake from a family friend. This was "not a problem", according to Elle.Later, we decided that we didn't want to be hauling a cake to Bozeman, so we asked Elle to also do a cake. It took a few weeks to get a hold of anyone, and I had to reach out in order to get anyone to talk with me. After finally speaking with someone, they wanted to charge $900 for a cake to serve 100 or so guests. This price was outside of our budget for the wedding, so I asked Elle if she we could just do the cookies, instead, and that I would get my cake from someone else (like we had planned originally).Elle called me a few days later (first time actually speaking with her on the phone). She told me that she refused to bake the cookies because I was working with another vendor that would be doing cupcakes. She told me that she didn't want someone asking where the cupcakes were from, and then people assuming the cookies were also from the same vendor...yet this was never an issue at the beginning of the summer when I placed my original cookie order? I have never had someone be so rude to me on the phone and was shocked that anyone would turn down business.I suggest that you try giving some other Bozeman bakeries your time and money. Everyone else I have worked with (Cupcake Mountain, Sweet Pea, Sola) has been BEYOND helpful and friendly.