Cigar, Cigarette & Tobacco Dealers
801 N Congress Ave, Boynton Beach, FL 33426
10:00 am - 9:00 pm
- Mon - Sat
10:00 am - 9:00 pm
12:00 pm - 6:00 pm
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Lack of knowledge and horrible customer service. My device had been leaking fluid and I wasn't sure why. The guy said it was because I was using the wrong oil and then preceeded to tell me that I needed to use a specific oil and insisted that I buy this giant bottle of oil. So I bought it. This oil was the most discusting oil ever. Very cheaply made, thick and tasted like garbage. When I went back, I asked to exchange it and he told me no. I was very upset that he told me that this oil would fix everything and that it was the best. He then denied that he was the one who sold me the oil even though only 3 days had past. I asked to speak to his manager, who wasnt there at the time and insisted that he call him since he said his manager was somewhere in the mall
I told him Im not leaving until he called. So he called someone.....not sure if it was his manager or not because he preceded to speak in another language. I asked him if he could speak in english so that I could understand what he was saying. He ignored me and continued a 5 minute conversation in his language. He refused to let me exchange this $25 huge bottle of oil and then gave me a $6 bottle of oil and basically told me to leave. I left the oil and he raised his voice and told me to take it. I told him no and that the oil was garbage and I have no use for it. I didnt see a sign nor was it printed on my receipt that no refunds or exchanges were allowed. I only used a little out if the bottle. It looked like it had never been used. My suggestion would be to never shop at this place. Had they let me exchange the product or atleast had better customer service I would have spent way more money in this shop.
Such a great products... Way cheaper that a regular store! Is always a pleasure to do business with them!
been buying here for months, they sell me cartridges that do not work, they will not replace, exchange, want me to go to the manufacture who no longer makes them and will not cover them so I am now out over $100 and they basicallly said "tough." Do not recommend at all!
All about tobacco its there, good prices and they have good selection in pipes and grinders a lot a lot hookahs
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