Phelps Plumbing in Bowling Green, KY with Reviews -
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By: Kiesha R.
Mr. Rooter
We had several contractors and quotes/bids on this house we are buying. They ranged from $1100-$2000. I called MR ROOTER. I specifically asked if they could have the quote and paperwork filled out and faxed into our lender in one day. They told me yes! Definitely! So I set up a meeting to get a bid and the tech guy came out. 1. He was an hour later than what we were told he would be. 2. He told us we had 2 water meters when really we have only one. 3. He said he didn't think a 52 gallon tank would fit until I pointed out that there was a 52 gallon tank sitting there already. I repeatedly told him we didn't need new lines ran or new drainage pipes because we already had them. i told him I needed a new water heater. An old one removed. And to make sure that all the water pipes were tied in together. He did his inspection. Told us that he def. needed to tie lines together but first needed to dig a hole to get to them. Told us we didn't have drainage and we had 2 water meters. NONE OF THAT WAS TRUE. He told us that he could have a bid written up and sent to us within 2 hours. So we gave him the paperwork we needed him to fill out along with the email and fax number to our lender he needed to send it to. 4 hours later... nothing had been sent in. So I called.. and found out that the office manager was suppose to send it all in... but she decided to leave during the middle of the day and not coming back. So the tech took the paper work to her home.. for her to fill out and send in. The next day.. nothing. never sent it in. I called several times after that and she wouldn't answer my calls. So I would call the tech and he would call her and she would relay messages to me through him.. She wouldn't respond to my lender either. on the third day... she sent the paperwork in. And the bid was $6400!!! About 5100 more than anyone else. By this point.. we had lost the closing date and now have to extend it another 2 weeks. I do NOT RECOMMEND BOWLING GREEN MR ROOTER. THEY LIE.
By: Neda V.
Mr. Rooter
Came per agreed time. Cared not to bring dirt into the home. Repaired and explained clearly what did not work. Explained the possibility of future need to replace same part. Recommended other solutions.Not expensive, nice a polite. Highly recommend.Thank you Mr. Rooter
Tips & Advices
  • Are you licensed and registered?
  • Are you insured and bonded?
  • How many years have you been in business?
  • What, if any, professional associations do you belong to?
  • May I have a list of references?
  • Do you offer a written warranty for your work?
  • Will I need a permit for this work?
It is important to have a written warranty for any work or repairs done to the plumbing in your house, especially if it is a major repair. Look for a professional  who is willing to  stand by his or her work.
Before you hire a plumber, contact their past customers if you're able to. These people can be a wealth of information if you ask them the right questions. Pose the following queries to these former patrons when you get the chance:
  • Were you pleased with the work done?
  • Was the project completed on time?
  • Did the plumber give you a written warranty and guarantee his or her work?
  • Were there any unexpected costs that arose?
  • Would you hire this plumber again? If not, why?
A permit provides added assurance that the work is done correctly. Having this in place means an inspector will check the work your contractor or plumber does to ensure he or she did the job correctly. If you plan on putting your house or commercial building on the market, a real estate agent and prospective buyers will want to check any large work you did to make sure it was done properly.
A trustworthy plumber will have both commercial liability insurance as well as be bonded. The insurance and the bond protects the plumber from paying for any damages made to your house out of pocket. Having professionals that carry both of these policies can protect all of you from any mishaps that could occur while they work on your building.

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