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12/01/2013
By: Cherie W.
Roto-Rooter Plumbing & Drain Services
We had an excellent experience! Our problem happened late afternoon on a Saturday, we called after 7:00 at night and were offered service for the following day...Sunday. The technician was prompt (in fact, he arrived early with a courtesy call prior to be sure it was OK to come early) and he was very efficient. He was very knowledgeable and explained everything he was doing and the reasons why step by step. He fixed our messy situation quickly and professionally. We were very thankful for the Sunday service as we were not able to flush our toilets or use our water. A+ service!!!!
05/17/2017
By: Anubha K.
Roto-Rooter Plumbing & Drain Services
I had an emergency with clogged drain in my toilet last late evening. I was looking for emergency services and came across Roto-Rooter.....I must tell I will never switch to any one else now except them. The technician Ron was very punctual, professional considerate and very knowledgable. I have kids in the house...he made sure to take off his shoes before walking down the basement and did a very neat and tidy work and cleaned up after the drain was de clogged. Very friendly... asked if I have a coupon to apply. I must say he was awesome....cannot ask for more. He saved the day!!
06/16/2016
By: Angela M.
Roto-Rooter Plumbing & Drain Services
The time frame given was between 12:30-4:00 and Josh showed up about 2:30 so I was happy! He was very thorough in explaining the problem and used easy to understand language in addition to honesty about what it would cost. He said he would do the work today and went out right away to buy a new toilet. He took not very long at all and then apologized that it took so long! The old toilet was out and the old was in in about a half an hour. Josh didn't make a mess, gave a good price and was very professional. I would certainly call him again. Thanks Roto Rooter!
05/25/2017
By: Dianne M.
Roto-Rooter Plumbing & Drain Services
Service tech was prompt, professional, informative and had multiple options to solving the problem starting with the least costly. Was successful in finding a solution to the problem. Cleaned up after his work. Double and triple checked to ensure everything was working well before leaving. Explained best long term solutions. In a 4 hour window tech arrived 45 minutes from the time I placed call and was done with the job in an hour's time. Could not have had a better experience. Would call this company again.
01/12/2015
By: Ronald P.
Roto-Rooter Plumbing & Drain Services
Technician #1661 ( didn't get his name) was courteous and very helpful. He gave us the senior discount which was much appreciated. He was knowledgeable regarding our blockage issue and wasted no time in running the power snake to fix. He made us run water and flush toilets several times to ensure the blockage was cleared. This was all done at 7pm in 20 degree temperatures I felt very relieved after left He was great.
03/10/2014
By: Andrew N.
Roto-Rooter Plumbing & Drain Services
Sewer problems are awful but our experience with Roto-Rooter was terrific. The technician who called on us was prompt, pleasant, and very professional. He took pains to explain how we could avoid future problems and cleaned up before he left. I can't remember a plumber doing that before! If need be I would not hesitate to call on them again.
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03/28/2015
By: Jean P.
Roto-Rooter Plumbing & Drain Services
Gilbert saved the day! He was knowledgeable, courteous, and informative. .Gilbert was also very conscientious about his work. I also appreciated the senior citizen discount, every little bit helps. I called at 9:30 and he was here at 12:30. The company stood by their word and called me 30 minutes before arrival. Thank you.
05/23/2017
By: Richard E.
Roto-Rooter Plumbing & Drain Services
Top-notch service. They showed up on time, kept after my difficult master drain root problem until it was solved, and did a few other minor drain cleaning jobs around the house. I'm fully satisfied.
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08/03/2015
By: Ryan B.
Roto-Rooter Plumbing & Drain Services
Great place!! My water heater broke one night, and the next day they came out to replace it. Very clean and great tech came out and replaced it in a nice timely matter. Would recommend to anyone!
05/19/2017
By: Ruilan W.
Roto-Rooter Plumbing & Drain Services
Bill and Frank did a very good job. They fixed the problem and told me and told me why that happened and how to avoid it.I would highly recommend Roto-Rooter.
Tips & Advices
  • Are you licensed and registered?
  • Are you insured and bonded?
  • How many years have you been in business?
  • What, if any, professional associations do you belong to?
  • May I have a list of references?
  • Do you offer a written warranty for your work?
  • Will I need a permit for this work?
It is important to have a written warranty for any work or repairs done to the plumbing in your house, especially if it is a major repair. Look for a professional  who is willing to  stand by his or her work.
Before you hire a plumber, contact their past customers if you're able to. These people can be a wealth of information if you ask them the right questions. Pose the following queries to these former patrons when you get the chance:
  • Were you pleased with the work done?
  • Was the project completed on time?
  • Did the plumber give you a written warranty and guarantee his or her work?
  • Were there any unexpected costs that arose?
  • Would you hire this plumber again? If not, why?
A permit provides added assurance that the work is done correctly. Having this in place means an inspector will check the work your contractor or plumber does to ensure he or she did the job correctly. If you plan on putting your house or commercial building on the market, a real estate agent and prospective buyers will want to check any large work you did to make sure it was done properly.
A trustworthy plumber will have both commercial liability insurance as well as be bonded. The insurance and the bond protects the plumber from paying for any damages made to your house out of pocket. Having professionals that carry both of these policies can protect all of you from any mishaps that could occur while they work on your building.

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