These guys are simply runs kind of business that is unfortunately becoming all too rare. MICHELLE is one in a million. We worked with them throughout an entire high school year. Needing tuxes for dances, concerts etc. MICHELLE treated us like we were small town neighbors. Always greeted us by name the minute we walked in. And nothing was too difficult or too short of notice for her. She made it happen. And not like most people make it happen these days. She didn't huff and puff and complain and martyr herself. She just made sure she made it happen. Whatever we needed.. Even when we forgot at times and gave her hours notice for full tux shoes etc.. She'd just calmly say..." No problem, I've got his measurements on file right here, I'll have it ready for you!" She remained professional and is VERY good at what she does. I am rarely impressed with customer service anymore. Usually you get the run around or have to listen to someone explain to you how hard it's going to be to " make that happen for you".. And how improbable it is. Not with Michelle. I knew she'd never leave me hanging. She took amazingly good care of us. And her fun, easy going personality allowed my teen to even really enjoy her. Usually he's rolling his eyes by the time we get out of a place because it's a nightmare to listen to people's excuses. But we'd a get in the car with the tux after leaving Mr formal and working with Michelle and my 15 yr old would say " she's awesome". Thank you Michelle for saving my sanity many times, and just getting the job done and getting it done right. And thank you for being such a great example of customer service and decency to my son. It's nice for them to see that not everyone out there makes excuses for not getting things done and whines about how hard their day or week is. Quite frankly.. The customer doesn't give a ** darn.. The customer just wants an easy, non stressful, quality and enjoyable experience. Michelle gives you that with and easy going smile and a " see ya next time"... Yes Michelle.. You will definitely see us next time!