When I looked for an agent to help us rent out our home, Joy Mastropieri was my first choice, since she lives in the same community as the house is located and seemed friendly every time I met her. Things changed after we signed the exclusivity agreement. Her replies to our questions became laconic and enigmatic, never really answering what we asked. Once we finally agreed on a candidate, it took her so long to come up with a contract that this was actually done by the tenant’s agent. She did review the agreement, adding terms that to us were rather unreasonable, such as a $500 non-refundable pet deposit. It still took us several weeks of going back and forth (with most of the work being done by the tenant’s agent) and quite some stress to finally sign an agreement we found acceptable. At the day scheduled for the tenant to move in, she messages me to check whether a deposit had been made to my account. As I haven’t received anything, she urged me to contact the bank. It was Saturday afternoon. Meanwhile, she threatens to change the house locks if the tenant doesn’t make the deposit. The tenant, on the other hand, had already made the deposit days earlier. It turns out that Joy had given him the wrong account information. Now the tenant has to worry about opening an investigation at his bank to find out why the money wasn’t returned to his account. It can take days and doesn’t guarantee his funds will be returned. I can’t really think of anything that Joy has done right to help us. The whole process was nerve-wrecking to all the parties involved: us, the tenant, and even my former tenants. What upsets me the most is that she never admitted her mistakes or apologized for all the trouble caused. She continues to text us messages that don’t make sense and aren’t helpful. I’m happy to provide evidence if needed. I hope to raise awareness about her lack of professionalism and general knowledge of the profession to people thinking about hiring her services.