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07/16/2017
By: Charles Q.
Roto-Rooter Plumbing & Drain Services
I had a new washing machine installed on 7-13-2017. The installer told me that I had a leak where the washing machine connects to the water supply. He told me that I could fix the leak myself, and he told me how to fix it. I did consider fixing it myself, although I have never done it before. I changed my mind and decided to call Roto-Rooter. I am so glad that I did call Roto-Rooter instead. The lady that I talked to on the telephone was very helpful. The technician came to my house in the time frame that the lady said he would. Jason, the technician, was very helpful and knowledgeable. He found other problems that I had with the plumbing, and I had him correct these problems as well as fixing the leak. He had to leave my house to get the needed parts and come back to my house two times. He spent a lot of time helping me, and it was worth, to me, his extra efforts. If I had tried to fix the leak myself, I would still have problems that needed addressing. Thank you, Roto-Rooter.
10/15/2013
By: bob3798
Roto-Rooter Plumbing & Drain Services
I called for a backed up shower drain. The plumber was very efficient in cleaning the drain and asked if I had any other plumbing needs. The plumber fixed a leaking outside spigot and tested my water pressure. I am thoroughly impressed by their service. Also the plumber informed me that they do not charge after hours or weekend rates. These guys will be my plumber for now on!
07/09/2014
By: Patricia L.
Roto-Rooter Plumbing & Drain Services
We called about a backed up kitchen sink drain on 7/8/14. Our plumber, Lucas Elliott showed up promptly and worked efficiently. Unfortunately, the pipe was rusted out. Lucas had to replace and re-route the pipe. He was very good about giving us options and realistic cost/time estimates. We were very satisfied with the service provided.
01/28/2013
By: eric.ericson.967
Hoover Plumbing
I was trying to install a kitchen faucet and couldn't get the old one off. Made a midafternoon call and they were here in 20 minutes, quickly installed the new faucet. Professional job and only charged me $125. I was very pleased. Friendly guy.
11/24/2014
By: Jason M.
Roto-Rooter Plumbing & Drain Services
Called about a clogged main drain line. roto rooter responded within an hour, diagnosed the issue and cleared the clog quickly and professionally. I am very satisfied with the service provided. I will happily recommend them.
07/25/2017
By: Raifield C.
Roto-Rooter Plumbing & Drain Services
I had a bad washer hose and valve that had been leaking since the weekend.I called Rotor Rooter and they had my leak fixed in no time flat. I should have called Roto Rooter two days ago.
03/03/2014
By: Kay C.
Roto-Rooter Plumbing & Drain Services
Called for bursted water pipe at the backyard. I got it fixed in 15 mins. On time, prompt and professional. Highly recommended. Birmingham, AL.
08/14/2017
By: Sue H.
Roto-Rooter Plumbing & Drain Services
I have used Roto-Rooter several times over the years and have always been very happy with their service.
02/18/2014
By: pware27
Master Rooter
Great company and excellent service
Tips & Advices
  • Are you licensed and registered?
  • Are you insured and bonded?
  • How many years have you been in business?
  • What, if any, professional associations do you belong to?
  • May I have a list of references?
  • Do you offer a written warranty for your work?
  • Will I need a permit for this work?
It is important to have a written warranty for any work or repairs done to the plumbing in your house, especially if it is a major repair. Look for a professional  who is willing to  stand by his or her work.
Before you hire a plumber, contact their past customers if you're able to. These people can be a wealth of information if you ask them the right questions. Pose the following queries to these former patrons when you get the chance:
  • Were you pleased with the work done?
  • Was the project completed on time?
  • Did the plumber give you a written warranty and guarantee his or her work?
  • Were there any unexpected costs that arose?
  • Would you hire this plumber again? If not, why?
A permit provides added assurance that the work is done correctly. Having this in place means an inspector will check the work your contractor or plumber does to ensure he or she did the job correctly. If you plan on putting your house or commercial building on the market, a real estate agent and prospective buyers will want to check any large work you did to make sure it was done properly.
A trustworthy plumber will have both commercial liability insurance as well as be bonded. The insurance and the bond protects the plumber from paying for any damages made to your house out of pocket. Having professionals that carry both of these policies can protect all of you from any mishaps that could occur while they work on your building.

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