I went in on Friday 01-06-17 between 10:30AM and 11:00AM to buy a pistol. Employees were leaving as I was waiting due to the weather. I was the last customer in there. I bought the gun quickly so they and myself could get home before the weather worsened. With this being a brand new pistol, and with the weather and time being an issue, I did not disassemble the gun. However, should I have to disassemble a brand new gun to make sure it's OK? I'm new to guns as well, so I didn't know how to disassemble it. So when I got home I showed my brother and let him disassemble it. We noticed that a part was broken in the inside of the gun that holds the slide in place. Not one bullet had even been loaded in the magazine or chamber. The next day, today 01-07-2017, I called to tell them about the issue. They said, "Bring it up here and we will look at it." I drove up there, on icy roads, to let them look at it. After waiting about 30 minutes to show the bald guy, he looked at it and said, "We're gonna have to send it back to the manufacturer." I asked if their were ANYTHING they could do other than that due to warranty claims taking 3-4 months (got this information from online forums). He said, "He could call the owner and see what he will do." His first words over the phone was, "We got a guy that bought this gun the other day." It was not "the other day" it was yesterday. Then kept saying, "we ain't ever seen one come in like that." And then I heard him say "2 or 3 weeks". Not sure what the owner asked him but I wouldn't doubt him telling the owner I purchased it 2 or 3 weeks ago. He did not tell the owner I PURCHASED THIS GUN YESTERDAY, OR THAT NOT ONE BULLET HAS BEEN IN THE CHAMBER. Bald guy kept saying, "yeah, we'll just have to send it back to the manufacturer." He sounded like he didn't give two craps about my gun and didn't want to deal with it. They'll never receive my business again. I have a lot of friends that they'll lose business too.
I went to Grabow (who was having a Smith & Wesson sale), BPW, and even shopped online and Southeastern Guns still had the lowest price on my S&W Bodyguard (bought it new for $309). last year I got an immaculate used AR-15 with 24" floating barrel, nikon M223 with sunshade, magpul PRS stock, bipod, and other internal upgrades for $950. Sold it a week later for $1,300 and have regretted it ever since.Bought a few other guns in the past from them and even though they don't remember me, I've only ever been treated well there. Even if I don't buy. Great guys
I came to Southeastern Guns in Trussville Alabama so that I could buy my first gun, I just want let y'all know that Rachel Topping was the very sweet, kind lady that took her time with me, she went over every gun from the semi-auto to revolvers, so that we could the right, best gun I was needing n would work for me! I bought a Ruger LC, I really like it! Very good service, she took very good care of me! thank you for taking time with your customer Rachel! I really appreciate you taking your time with me and helping me pick the best gun I was looking and wanting! 5 STARS to Rachel
Was there today as a first time customer. Their selection was impressive, they had firearms that I haven't seen in a local shop in six months due to demand. Pricing was extremely competitive, lower than several place I've seen in the area. They had the hard-to-find ammo I was looking for, too. Staff was friendly, helpful, and I felt very welcome. I'll definitely be going back!