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By: Lydia A.
Sears Appliance Repair
The service was great. The technician was courteous, knowledgeable and efficient. He listened to my description of the problems with our washing machine, did a test cycle start to confirm his own diagnosis and quickly disassembled the machine to replace the motor. The part was on hand in his truck and he was able to complete the job that day. My minor suggestions to improve service: please give customers more flexibility in scheduling appointments ( i.e. A smaller window of time to be available on site, options to select morning/afternoon preference), the technician was careful not to leave a mess in my mudroom but please equip service technicians with their own drop pans (maybe disposal ones), not knowing about how competitive your parts and labor fees are, it would be helpful to provide this data to customers as they decide on the spot whether the repair cost is prudent or is it time to purchase a new appliance.
By: Enitan A.
Sears Appliance Repair
Easily scheduled my service online and received a call to get more information. Got to reschedule for an earlier date that was more convenient. Technician arrive early within the time range I was given. He quickly diagnosed the problem and got approval for repair. Offered to come back later the same day after the part was delivered. He returned and fixed my microbe as promised. The entire process of scheduling and getting my repair done was simple and stress free. Sears repair's service is superior to another warranty plan I had previously.
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By: Rose M.
Sears Appliance Repair
This was a routine yearly maintenance visit. I was kept informed of the times the technician would arrive within the broad 3-6 pm period I specified. This was extended pat 6 online He was further delayed and phoned to tell me. This was fine for me. The only complaint I have is that I was pressured to extend my service contract and had to get my husband to get him to get to work doing the Fridge service and convince him we don't respond to high pressure sales tactics.
By: Edward E.
Sears Appliance Repair
The Sears Tech. showed up right on time, and was courteous and competent. He had the problem with my washer diagnosed in a jiffy, then gave me an estimate for the repair. He had the part on his truck, and he was done and out the door in about 35 minutes. I was very impressed; he was really excellent, and the system backing him up worked flawlessly. Ten for ten!
By: Richard K.
Sears Appliance Repair
10/10: Sears service representative was the ideal professional. He came prepared with knowledge, tools and parts, patiently listened to our story, and promptly fixed our problem without creating any new problems. He was polite, and easy to work with. We would gladly welcome him back into our home.
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By: Robert W.
Sears Appliance Repair
Excellent, friendly service by the Sears technician. First trip was to evaluate my appliances, and determine what, if any parts were required. Parts were ordered and arrived quickly, and the same technician performed the installation.Thanks,Bob
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By: Tony F.
Sears Appliance Repair
Excellent service. Ramon came on time, plenty of advance notice of arrival from him and from SEARS Central via email. Fixed leak in water dispensing system of refrigerator. Very pleasant and efficient. Did it very quickly.
By: David M.
Sears Appliance Repair
Sears Appliance Repair was great. The repairman was friendly, very knowledgeable and helpful, and very efficient. Excellent experience.
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By: John S.
Sears Appliance Repair
The SEARS Technition came to house. He came fast fixed it and I was very satisfied with his service. He was knowledgable and friendly.
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By: Carlie W.
Sears Appliance Repair
Even with some parts difficulties - whole team of people persevered and got our stove in working order by the end of the day! Thanks
Tips & Advices
Aftermarket replacement parts can be perfectly safe and reliable, but be sure to do your research. If replacing a more integral piece, such as washing machine’s water pump or a thermostat for a busted water heater, it might be best to purchase new.
Replacement parts generally come with warranties extending anywhere from 30 days to five years, depending on the original price, the nature of the fix and the age of the part itself.
If you’re seeking new parts repair companies will generally mark up their prices slightly--particularly at a major national retailer. However, used parts are typically discounted.
Cheaper used appliance parts can be found online or at many local, independently owned retailers, along with ecommerce sites such as eBay. Major retailers, however, generally limit their selection to unused, full-priced options.
Second-hand appliance parts are generally anywhere between 50-75% cheaper than new ones, but warranties might not extend as long and the parts may be less reliable or come with a shorter lifespan. Be sure to research the source of any second-hand parts to ensure the dealer is reputable and the part itself reliable.

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