Holly gave me the best cut ever!!! She gave me exactly what I wanted. For some reason, a lot of stylists have a difficult time with the angled and stacked bob haircut, but not Holly!! She is fantastic. She took the time and care on making my hair look just how I wanted, the kind of meticulous care as if she was doing her own hair. I have never written a review for any stylist because I always leave feeling disappointed, Holly definitely earned this first review from me. She is fantastic!....seriously, go see her!
I am so disappointed today! First off, My husband had gotten me a gift card for Reflections 5 years ago, I used it, and loved the service. I've been going there ever since and have referred several friends since. Well, this week I had made both of my daughters haircut appointments for today, Friday. All that was available was 2:30pm and the girls get out of school at that exact time. Usually this place is worth doing whatever to get in, so I took them out of school a little early. We arrived on time, Suzanne gets my name and checks us in. We wait a few minutes and the 2 ladies that are cutting the girls' hair come up. One of them pulls up a chair and they chat a couple minutes, then Suzanne informs me that they are going to charge me extra this time. She said she would have to charge a women's cut, $33.00 each, for both girls because it was a large cut job!? One is 7yrs and the other 9yrs. I've been taking them to this salon for years! It's clearly stated on their website that children cuts 7yrs & up start at $15-$20. I'm extremely upset because of the trouble I went to, to take them here and never expected a $12-$18 increase than before. I am willing to pay for a great cut, but the increase is extreme. They made me feel like I wasn't good enough to be there and Suzanne seemed snooty. Perhaps we didn't meet the standards for Reflections today!? I mentioned to Suzanne that I had never paid that for the girls before and her reply was, "sorry". I'm extremely sorry this was the outcome for today, I won't be back and I will be letting people know to be aware of the changes. Finding a good salon is difficult and it sucks to to start over, but possible.