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By: Mysti G.
Safelite AutoGlass
What an awful realization for such a well recommended company. I had a rock thrown from a semi that chipped my windshield. I called my insurance company, who recommended Safelite to me. The next available appointment was three days later, which I was hesitant about to accept, as I know how those things spread, but figured the damage couldn't get that much worse. I had to schedule the appointment while I was working, and upon coming to my car for lunch, had a "Sorry we missed you" rescheduler with a 24/7 phone number stuck under my wiper, telling me the wrong contact info was given to the employee. When I called the phone number, I was given one excuse after another. "We can't do it in the rain." Well, that's fine, as long as your employee arrives before 2, we can do it in the garage. "We only travel that direction Mondays, Tuesdays and Fridays." Great, tomorrow is Tuesday. "I meant Thursdays. You could drive to Eugene (the nearest Safelite "shop" to me) tomorrow to get it repaired." Let me get this straight. Because YOU entered my contact info incorrectly, I should have to travel 130+ miles one way to get this fixed? No thank you.I'll take my business elsewhere.
By: Kathy H.
Oregon Windshields of Bend
Had to wait a few days but it was worth it. They use quality glass and left my Toyota sparkling clean. I would recommend because they were easy to talk to and honest. Also, the price was lower than the other Windshield Replacement Companies that I called.
By: David F.
Oregon Windshields of Bend
Your mobile service is exactly what I need. I was surprised Oregon Windshields was willing to drive all the way up to my home! Now the Ford has a new windshield and I am wondering why I waited with poor visibility all these years... thanks!
By: Ted R.
Oregon Windshields of Bend
I like your style--you guys are mobile--like me.
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By: Jaret S.
Oregon Windshields of Bend
Thanks Vic for the good service.
Tips & Advices
If you have comprehensive coverage, some - if not all - of the windshield repair and replacement costs are covered by the insurance company. Check with your insurance company to inquire about what they are able to pay. It’s also important to consider the deductible. If the cost of the replacement/repair is greater than the current deductible, the insurance company can cover the difference. But if the repair costs are less than the deductible, you will have to pay the full cost out of pocket.
Generally, most professionals can install a new windshield in around one hour and can make repairs in less than 30 minutes.
Wait 24 hours before entering a car wash with a new or repaired windshield. The high water pressures and cleaning chemicals could damage the windshield adhesive.
Most professional installers advise waiting an hour before driving again with a new or repaired windshield.
The cost of replacing a windshield can vary even more than getting it repaired, because the vehicle’s make and model, not the severity of the crack/chip, determine costs. Newer and higher-end vehicles cost more to have their windshields replaced because certain manufacturers use modified or proprietary glass types.

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