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04/02/2015
By: Heather G.
Titan Towing Inc
I got my car back after it was towed the next morning, and these guys were friendly- until I called them to mention that the car was now out of alignment (I have to turn left to drive straight). With proof that it was not like that before- I was called a liar, and told that it is impossible for a car to be knocked out of alignment by it being towed- and then I was hung up on. Everyone makes mistakes, but if you break something you should fix it. Or at least apologize. I get that you deal with angry people all day- but that's not a good reason to take it out on your nice customers.
Tips & Advices
Yes, most roadside assistance coverage plans offer towing services. There might be certain restrictions, however. For example, the plan may only cover towing services for a certain number of miles. Drivers should check with their providers for details.
Which cars are covered depends on the roadside assistance provider. AAA services are available to members and not specific to any vehicle. As long as members pays their dues and have their membership card on hand, they can use AAA for someone else's car. Generally, auto insurance plans cover the car itself, not the driver, so people can't use their roadside assistance for another. However, details vary between providers, plans and local laws. Drivers should consult with their insurance providers to see whose cars are covered.
Roadside assistance coverage varies depending on the provider. However, they generally include:
  • Tire change
  • Battery jump start
  • Towing services
  • Locksmith service
  • Minimal mechanical labor
  • Delivery of oil, fuel, batteries or other parts
If a driver has a flat tire and no spare, roadside assistance services can deliver a new one. However, these services will not pay for the cost of the tire. That will be the driver's responsibility. Based on the location, some will tow a car to a tire dealer.
Most roadside assistance plans offer gas delivery and service. However, clients are generally responsible for the cost of the gas.

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