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By: Judy H.
Kettering Medical Urgent Care
I visited KUCB Sunday am, Aug 30 for a sliced finger. I cut it with a sharp knife while slicing lemons, leaving a flap of skin about 3/8 of an inch long and almost as wide. After arriving at KUCB, I was advised that I should either have it stitched or glued shut. I was given a cleaning solution to soak my finger in. The doctor came to look at it - by that time I had spent enough time gripping a clean piece of gauze over it tightly, that she decided that the glue should be sufficient. I accepted the glue, which was put on in 2 or 3 layers. The doctor told me if I had any problems with it, to come back and "they" would put a stitch in it. I kept it very clean & dry, as per instructions. Monday evening, I removed the most recent bandaid so as to take a shower. There was a little blood on the bandaid, which sort of surprised me. Tues 9:20 am, I called KUCB and asked about getting a stitch put in it because it was seeping a tiny bit of blood. The snotty woman who answered the phone treated me like I was a stupid idiot and told me that "they would not put a stitch in it because after 20 hours it is considered "dirty" and they would not put a stitch in it at that point. I asked about using the same cleaning solution for it as had been used the original day. She snottily said "they couldn't do that" because 20 hours had already passed. I asked if I should call my family doctor to have ti done & she snottily replied "no one will do it after 20 hours". I told the snotty receptionist that I was simply doing what I had been told to do. Her snotty reply was "I wasn't here the day you were told to do that". Do yourself a favor and do not go to KUCB. This is the second time that I have had a mediocre experience there. (The first was 10 years ago.) No one has a right to be snotty and treat you like you are an ignoramus.
By: hlavacekm
Gmh Urgentcare
It was great. Everyone that worked there was very nice and helpful. I was in an out in less than 30 minutes (I got there shortly after it opened in the morning). They even sent my prescription information to the local walgreens so it was ready when I left. I could not have been more pleased and I will definitely return if needed.
Tips & Advices
Under most health insurance plans, urgent care visits will require a copay that is usually less expensive than emergency room visits, but more expensive than standard doctor visits - around $120 on average. Urgent care staff do not have much information regarding individual coverage, so be prepared and check with your insurance provider to understand costs.
It is common for urgent care physicians to recommend follow-up treatment after an initial visit. Most commonly, patients will be asked to return to the clinic or their primary care doctor if symptoms get worse or do not improve in a certain amount of time. Patients might be referred to a specialist for treatment of more complex conditions. Or patients may simply be given a few basic tips for recovering at home. In any case, patients should follow the doctor’s advice regarding next treatment steps.
If needed, urgent care doctors can prescribe medication to treat conditions. This may include antibiotics for an infection or pain medication for a broken bone. Be sure to follow the doctor’s instructions for taking these medicines.
Be sure to explain your symptoms to physicians in as much detail as possible. Note when or where the symptoms first appeared if possible. Inform urgent care staff of any medical conditions you may have, all allergies, and all medications you are currently taking. Also be sure to bring proper forms of identification, and any health insurance cards/information to help process your visit.
You should be able to find a 24-hour urgent care clinic by searching online resources such as yellowpages.com. Be sure the location is included in your health plan network before visiting.

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