If I could give them less than one start I would. It took them months to find a supposed quality tenant for my property as they were to market and manage it and they talked me into going with a tenant who moved in and skipped out of his lease right away. They got to keep the rent and then they took all sorts of pictures of my property and claimed that the minor defects in the property were the reason the tenant bailed and that all the sudden the defects were a problem. They weren't a problem before they marketed the property and got a tenant, however? Once they got their money, they didn't care and they didn't pursue the tenant who skipped out on the lease whatever. Jackie told me they don't do that and they aren't a collection agency and that's my job to pursue the tenant. So what would I be paying you for again each month?? The tenants can move in, trash the place and take off and Bovard won't do a thing for you. They make it sound great when they meet with you but they don't do anything but draw up a lease and do the leg work of showing the place. Then, after the tenant bailed, they said they would find another tenant and keep that first month's rent AGAIN!? Thanks but no thanks... This business is an absolute joke. I guess they don't care about their reputation at all and figure they will make their money one way or another. Don't sign anything with them!
I have a property that is managed by this company for a little over a year now. While the agent responsible for overseeing this property and coordinating the rental efforts is an absolute gem, my experience with most everyone else at this agency (including the co-owner) has been less than stellar. I find that a vast majority of the employees lack communication skills and professionalism, as they are almost always abrupt and rude to both me and my tenants. I also find that the maintenance department rarely if ever notifies me of any problems reported by my tenant, even though my property management agreement states they are to call me prior to making repairs so I can file a claim with my homeowner's warranty provider. As a result, they have cost me thousands of dollars in repair costs that would've been covered by the warranty provider. Additionally, they do not enforce the tenants compliance with the terms of the rental agreement nor do they properly address tenant-landlord issues, and that has resulted in unnecessary costs being incurred for items the tenant was responsible for paying as identified in the agreement. I have that property listed for sale now because they are the only agency in the area that manages properties, and I simply do not want to continue doing business with them.