12/15/2013Classic Bridal & Limousine Service
Amazing to read such reviews. I am hurt and astounded to read these one sided reviews. But ,we live in a world of Freedom of speech , anyone can write are say whatever they choose about anyone. But, I PRIDE myself to Great Customer service to the up most. My 23 years stability and growth speaks for my love and passion for my customer's and business. I value all my customer's for contining growth, this is how, I continue to count my years from 1991 to 2013 still counting. I have served genration's of families from Mother's to Daughter's. All the services ,that we provide is always in writing for BRIDAL/TUXEDO/LIMOUSINE SERVICE, we provide no verbal services to no one. Deposit policies are simple and outlined. We require a $25 Tuxedo (Refundable Security Deposit ) on all Tuxedo Rentals and a $150 (Refundable Security Deposit) on Bride's (FREE WEDDING GOWN) Dress Rental. All Rented Merchandise Tuxedo/Dress Rentals etc. are due back into our store on Monday following the weekend of use by 5:00pm no later than our closing time at 6:00pm. Obivously, we have maintain these Customer's Security Deposit for the following Store Policy reasons: Tuxedo was returned late ,not as agreed by due date,Pants were Damage by Wearing Sacky Pants, Missing Cuff Link , Missing Vest and/or Tie/Bow Tie or Cigarette burns on pants or coat etc. These are item, we get charge for and have to replace. All of this adds up to cost especially over a month are a year on going. Bride FREE Wedding Dress Refund is normally kept and not Paid/Refunded, when the Bride brings back a $1,200 to $2,000 plus Cost FREE BRIDAL WEDDING GOWN ,we gave to her completly FREE at NO CHARGE including FREE ALTERATION , that's being returned with Grease, OIL STINGS, RIPPED , are just returned a, if it came from a Horse Show and/or Drag Race etc. which may have, caused them to lose their FREE Wedding Dress Security Deposit. What they don't understand ,is that we are being charged by our supplier and that we are running a business, and we are responsible to our Wholesale Supplier for returning their Product back in Good standing. Otherwise, they charges us for every item and in most cases , we loose the account for too many bad returns. (It's like a charge off account) Bottom line, these are customer's that don't want to take resopnible for their action. But, they want to feel that ,we have taken their money. Example: If you Rent a Movie and Damage it , just cause you returned it ,you still have to pay for it. So, they get mad and up set and it resorts to this. But, we love and value all of our ciustomer's and we gratfully appreciate everyone's business to the upmost and I persoanlly apologize to all of you . As we continuely strive to provide the Best in service. I Thank you dearly for your Business. Again I apologize
Wonderful experience. For my daughter's 8th birthday, I reserved a limo from another limo service. When I called to confirm 2 days before party, they said I had no reservation but could get one for more money. I called Esquire limo service in tears. With just two days before the party, they were able to reserve a limo for a much cheaper price than the other service had originally quoted me. The hummer limo arrived on time ( actually a little early). It was clean and classy, and the driver was wonderful with the kids. So sweet and professional. I could not have asked for a better experience, and it made my daughter's day (along with 19 of her little friends). I can not thank Esquire Limo enough. I would recommend them to anyone. Even though ours was a birthday party for a child, the limo would also have been perfect for a more formal event as well.
04/14/2014Classic Bridal & Limousine Service
I recently contracted This company for my nephew's prom. After reading some of the reviews, I was extremely nervous! But my entire experience was very pleasant. Each time I went in the boutique, they were very courteous... And patient! My nephew's tux was nice and sharp, the limo showed up early, functioned properly, etc. The driver was also really nice. Thank you Classic Bridal for making this, in his own words, "the best night of his life!"