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05/23/2017
By: Julie R.
Sears Appliance Repair
My 2 year old Kenmore refrigerator broke. The techs were competent and courteous but it took a week for the 1st appt then 4 days more to order the compressor and then another week for them to come out again. All this time we were without a fridge. If they are going to make things that break in 2 years, and I understand this is not uncommon; they need to hire more repair people.
01/18/2016
By: Bob G.
Sears Appliance Repair
Our Kenmore washer was repaired on Jan 13, 2016. Techs were on time and did a good job. Scheduling appointments using the Chat feature on their website worked well, and a transcript of the chat was emailed to me. Parts were ordered on a previous visit. Washer was usable (just making a loud noise on spin cycle) so waiting for the parts wasn't an issue in our case.
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11/22/2015
By: bayoulady
Sears Appliance Repair
On Nov. 11, 2015 2 Sears Techs came to my house to repair my heat and air unit. They had to order parts for it and said they would come back when the parts came in and repair that one and service my other unit. They were courteous and knowledgeable
12/25/2016
By: C M.
Sears Appliance Repair
The serviceman was great and fixed the problem but the service cost me over $200 for changing out what boils down to be an oversized fuse. I won't make that mistake again. I could have bought a new dryer for $400.
11/22/2016
By: Victor K.
Sears Appliance Repair
I truly received a first class service. The Service Technician was very knowledgeable and provided excellent service. This is the first time that a Service Technician tested the equipment after service.
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02/20/2017
By: Gary dolores B.
Sears Appliance Repair
Repairman was very nice & he knew the problem right away when we told him what had happened. He fixed it in about ten minutes.
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08/13/2016
By: Claire A.
Sears Appliance Repair
Technician was on time and quickly made the repair on my dryer. I bought the maintenance program and got 50% off on the repair.
Tips & Advices
Aftermarket replacement parts can be perfectly safe and reliable, but be sure to do your research. If replacing a more integral piece, such as washing machine’s water pump or a thermostat for a busted water heater, it might be best to purchase new.
Replacement parts generally come with warranties extending anywhere from 30 days to five years, depending on the original price, the nature of the fix and the age of the part itself.
If you’re seeking new parts repair companies will generally mark up their prices slightly--particularly at a major national retailer. However, used parts are typically discounted.
Cheaper used appliance parts can be found online or at many local, independently owned retailers, along with ecommerce sites such as eBay. Major retailers, however, generally limit their selection to unused, full-priced options.
Second-hand appliance parts are generally anywhere between 50-75% cheaper than new ones, but warranties might not extend as long and the parts may be less reliable or come with a shorter lifespan. Be sure to research the source of any second-hand parts to ensure the dealer is reputable and the part itself reliable.

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