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By: Traci l. S.
Kool Smiles
Very friendly, courteous staff. However, I wasn't pleased with the way they operate. I called to make an appointment for 1/16/15, fell on ice, chipped front tooth. Was told that they had an orthodontist on site. I was evaluated by a dentist, and I was told I would need a root canal before the bonding, I also needed an Orthodontist evaluation. The orthodontist was not there until the next day, Friday, Do you think they could have scheduled my appointment for Friday instead, so that I could see both the same day? Of course they could have, but did not. I scheduled an appointment for 2pm, the following day to see the orthodontist. I was evaluated by the orthodontist. I was under the impression that the orthodontist would at least move the tooth, just for relief, and to enable me to eat until I could see the the Endodontic doctor who would perform the root canal that I needed before the bonding and bridge work. The orthodontist informed me that another orthodontist would be taking over for her and I needed to make an appointment to see this new person who would take over my care. Do you think someone called me between 9-1:30 to tell me that I should re-schedule or give me the option, since this orthodontist wouldn't be following up throughout the duration? Of course not. Once informed that nothing could be done due to the sensitivity of my teeth, and my need for the root canal prior to anything else, I refused to make the appointment. I informed them that there was no need to follow up with the new orthodontist until I had the root canal. You want the fee of 3 office visits and no work? The new orthodontist would have repeated the same, citing the need to have the root canal first, so what was the need presently? None. No one was going to do anything before the root canal, so maybe they felt I needed to hear that three times? Ridiculous. I will return after the root canal, but before the cap is placed before the new orthodontist consult. Also, they require too much paperwork. I was handed another form at the follow up visit, asking for information that they already had the day before, what changed in 24 hours? Patterson Ave office, Baltimore, MD.
By: Janel C.
Kool Smiles
I'm an frequent visitor of Kool Smiles upon each visit I'm greeted and seen with the best service. The staff is very patient and has a way to calm my girls and mind you I have three that are seen all at the same time and I entrusted them while I run from area to area cause they are all different ages , and I have never had an unhappy child after being seen and receiving procedures sometimes ; but after bragging about how ultimate you guys are from the front office to where the action happens , I'd like to give a special shout out to the three staff members that gave me the best customer service in a long time and I thank you for all your information and support with helping me get my children to healthier approach to caring for there teeth Ms. Cherrie, and Onika, and thank you. Also Ms. Green for helping me to get in and out on an emergency visit you rock , thank you Patterson office for having the ultimate care....
By: Tabitha M.
Dr. Scott Hubert DDS
Fantastic Dentist.Before going to Dr. Hubert I had hated dentists, in part because I never had a good experience. After 3 years without seeing a dentist I knew that I had to get my crappy teeth checked out and after much research decided to try Dr. Hubert.He and his team were fantastic; I continued going regularly for 4 years and even referred two other patients. The only reason I left is because I left Baltimore this summer. In fact, leaving the only good dentist I've ever had was something I considered when deciding whether to leave Baltimore at all, and I was very sad to leave this practice. Having just attempted to see a new dentist I was reminded of how much I miss Dr. Hubert and his team, and I wanted to leave this review to give the highest recommendation for a dentist I could (and as someone who need frequent painful procedures at the dentist office I think that means a lot!).
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By: Brian S.
Kool Smiles of Baltimore
The best dentist office we have ever been to. The staff was so friendly and attentive to us and our son. They have a very welcoming and child friendly environment. The staff really cares about it's patients and makes it a fun visit for kids. If all locations for this franchise are like this one then all other children dentist offices mind as well close their doors now because they will NOT be able compete! We can't thank the staff enough for everything they did. We were a walk-in appointment on a Saturday and the office was busy, yet it still turned out to be the fastest dentist office experience we have ever had. Only problem we have, is there is not enough of these franchise locations in the area but It is completely worth the 30 min drive for us! :)
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By: Euphemia C.
Kool Smiles of Baltimore
Though this office is close to my residence and the people are very professional, the wait times are ridiculous. On my last visit I made an appt for my children for 4:15pm. Our names weren't called until 5:20pm and only to sign the waiver for care and get X-rays "started". My 19 mth old son needed to be changed so I went to my car to change him and move my car closer to the office door. My 13 yr old called me to tell me they couldn't be seen because I wasn't in the building and they were about to close. At 5:20 they knew they would close at 6 and should have rescheduled appointments before or when I first arrived. This is a big inconvenience because I have to now wait for a make up appointment for my children and have waisted 2hrs out of my evening.
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By: Jennifer L.
Kool Smiles of Baltimore
All I can say is this office is not at all what it once was when it first opened. Overall the staff are friendly however there are a few who belittle the company standards. Appointments are NEVER on time, always off by HOURS. Understaffed and have way to many appointments scheduled for the same day and time all day just in case they have no shows. So if everyone shows up that office is a disaster & not enough seats while you wait for hours. I've been sent home and ask to reschedule several times with excuses. My latest experience caused me to look into seeking a NEW dental office for myself and 3 children so if you are looking for an unprofessional,understaffed and over appointed,inaccurate office this one is surely for you.
By: Carmen B.
Kool Smiles
The office is very well organized and clean. I have a love and hate relationship with dentists but from the moment the staff started attending me I knew it was going to be great experience. Front desk lady, Deja was very friendly. Bella super sweet lady. Her sense of humor made it much easier to relax. The hygienist Michelle was gentle and informative. She left my teeth feeling beyond squeaky clean! Dr. Whang is BEYOND amazing!! I had a temp crown done as well with Dr.Whang alongside with Cherrie. Cherrie knows what she's doing with those crown molding and getting the fit just right! The staff showed compassion and care through out my visit! Kool Smiles totally ROCKS!! Definitely going back!
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By: toppgunn
Kool Smiles of Baltimore
Dr Griffin and Miss Michelle are the greatest echoes miles they really made me feel comfortable then let me know everything that was going on and what was going to happen and what I was going to feel they last a joke and they were really professional I did not like Dennis and they took all that away in one day I can say that kool Smiles you did a great job hiring Dr Griffin and Ms Michelle and I hope that you can find more people like them or least clone them because they are the greatest and I thank you both for your services for the lies and smiles and you did a great job thank you so much Dr Griffin MS Michelle thank you so much
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By: Brittany M.
Kool Smiles of Baltimore
Today I had a dental visit for my son whos 7. The Dental assistant Ms.Angel who worked with Payton was so amazing. She made sure he was taken care of and comfortable throughout which made the visit 10 times easier especially dealing with a nervous child. She explained parts of his procedure that I didnt understand and that made me feel better as a parent ...This is the second time he's had to have work done and luckily the second time he had her as a dental assistant and Im so pleased! She works so well with children! I would reccommend this place a million times especially if everyone had the pleasure to come in contact with her!
By: George G.
Charles Street Dental
Twenty years ago my dentist was scheduled to extract a wisdom tooth that was killing me. An accident landed him in the hospital. So I went to Charles Street Dental. Dr. Madani told me she could save the tooth. And she did.I have found her primary goal is to save one’s natural teeth, or as much of one’s natural teeth as is possible. For example, dentists routinely do a root canal when they crown a tooth. Dr. Madani will often try to save the nerve extending the life of the natural tooth. At the same time saving some bucks for her patient. A good place to save some bucks. A good place to save your teeth.
Tips & Advices
  • If a tooth decays and the nerves or pulp (soft internal tissue which helps teeth develop) become inflamed or infected
  • If a tooth is cracked or broken and nerves are exposed
This generally depends on any specific issues you wish to address with your teeth. There are toothpastes designed to whiten teeth, fight cavities, decrease sensitivity, prevent bad breath, resist gingivitis, and those specific to children (with lower fluoride content). There are also toothpastes that offer “complete” protection by combining aspects of many of the above toothpastes.
It’s recommended to get a professional cleaning at least two times per year.
  • Desensitizing toothpaste numbs the nerves in the teeth that can cause discomfort.
  • Mouth guard can protect against grinding teeth during sleep.
  • Fluoride treatment can be applied by dentists to sensitive areas to numb teeth and strengthen enamel.
  • Root canal can treat problems in a tooth’s core.
  • Surgical gum graft where a piece of gum tissue is removed from a section of the mouth to cover an exposed root.
Not everyone needs to have their wisdom teeth removed, but there are certain signs that can help you and your doctor determine if yours should be:
  • Wisdom teeth are pushing other teeth around, causing pain and misalignment
  • Cysts form around newly emerged wisdom teeth, causing jaw damage
  • Gums get inflamed and swollen, causing cavities and pain
  • Doctor determine from x-rays that wisdom teeth will cause problems in the near future

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