Fantastic air-cooled VW spot! Traveling west in my '69 Beetle from ABQ to San Francisco I started to have some mysterious sputtering engine issues somewhere West of Kingman, AZ, but managed to get to Mojave, CA for an overnight stay at the also fantastic Mojave Desert Inn (see a separate review elsewhere/somewhere!). Initially I thought I got ahold of some bad gas back in Kingman, but after fueling up with 91 octane 20 miles down the road in Tehachapi, the problem was persisting and worsening. By the time I hit stop and go traffic in Bakersfield it was obvious I was going to need some help. So I Googled "air cooled vw" on my phone and German Dreams became my dream come true. I hobbled up and was warmly greeted by George and asked what was up. Explaining that I was long distance traveling and "in a bit of a pickle", I explained my issues, noting that I had done a mini-tune on the motor that very morning in Mojave (I typically do all of my own basic maintenance on the car but once in awhile I come across a problem that I just can't seem to nail down). I knew I had an intake/vacuum leak somewhere but was unable to figure out where exactly. George listened intently, wrote up a quick work order, and assured me they'd get to it ASAP and get me back on the road THAT DAY. Granted, one can't expect to just pull up and be tended to immediately, and after all, I'd just landed right at lunchtime. But George and the others were gracious hosts and we traded VW & dog stories for the odd hour or so that it took to take care of the business ahead of me and for "reinforcements" to return from lunch. Once George pulled the car in he *immediately* honed in on the offending part -> a loose electronic idle cut-off jet on the carburetor. I thought, "duh! why didnt I think to check that?!?!" (VW nerds will know what I mean). And beyond that -> he gladly tutored me on the basics of tuning my particular carburetor (the relatively obscure, single model year/US only Solex 30 PICT-3, for which I have found NO decent reference material online - and aside from simple, one-screw idle adjustments I have done zero work on that carb for 20 odd years). So not only did I receive same-day, timely service - I also got a great lesson in some basic maintenance that was heretofore missing from my mechanical vocabulary. Furthermore, I was not handed a laundry list of parts that I didn't need - just a carb/intake manifold gasket). I was back on the road and eating In 'N Out for lunch within 2 hours and only 50 odd dollars poorer for the experience. The car ran GREAT and with GUSTO all the way back to San Francisco. So here is my shout of praise far and wide for all to hear that German Dreams is THE place to go if you own a VW. I will most definitely return even if only to say hello if I'm passing through (a Westfalia Vanagon w/ Subaru conversion is in the works as we speak.) FOREVER thankful that a VW/Porsche centric shop of this caliber and kindness exists in the world!!! THANK YOU!
I would never go back to this particular store because of the treatment I received from the manager when I needed to return/replace a defective article. I had all of the paperwork and yet he would not come out and look at the defective mdse on my car, nor would he agree to replacing it., He and the girl working with him seemed very unhappy, and I thought maybe because it was July 4th and they were upset that they had to work. Regardless, he said I waited too long and when I explained I was in the hospital he said that was no excuse and gave a personal tale of woe of his own. I felt humiliated, and left the store. As I pulled out of the lot he came chasing after me; for what, I don't know, but his attitude was so frightening to me I did not ever want to go there again. His two young male coworkers who sold me the items were exceptional, helping me buy what I needed. Sadly, the manager needs better skills to work with the public.. I only wanted what I paid for..nothing more, nothing less. Instead, I got insulted.The district manager has called me and apologized, saying this was not normal behavior for this manager. Perhaps a bad day for him,but I don't expect that from any store I patronize.
We passed through Bakersfield on Saturday, 12-24-2011. About 10 miles outside of town, our battery light came on and the car died shortly after. After calling multiple repair shops, Tony was the only one still working, or at least the only one who agreed to help. He was working on his brother in-laws brakes, and was actually closed. Based on the description of our problem, he ordered a battery and alternator from the parts store. They dropped them off and were leaving just as we arrived in the tow truck. We were traveling from Oregon to see family in Palmdale. If he had not fixed our car, we would have spent Christmas Eve and Christmas day in a hotel in Bakersfield. He charged a normal fair price, and got us back on the road quickly. He even gave our 3 children a gift of chocolate covered cherries.I was reminded of this event because we are selling our Suburban. I found the receipt when I was cleaning out the glove box. I appreciate his honesty, integrity, and Christian good will.
Total Pros! LADIES. If you need car work done, and you don't know who to trust, CALL THESE GUYS! Honest, trustworthy, knowledgeable and pleasant indeed. They arrived when they said they would. Their service was right on the money. And they were very affordable. This is a family run business and they have a lot to lose. I asked if they could find the reason my "Check Engine" light was on after they had finished my original work. He dug in and in five minutes, without the computer, he had the problem diagnosed and was off to get the necessary parts. He returned shortly thereafter and fixed the problem easy peasy. These guys are that GOOD. This comment is totally unsolicited. I've wrenched cars and trucks and farm equipment my whole life and I'm just that impressed. These are your guys!They are going to be doing a lot more work on my vehicles! P.S. If you've got a problem with these guys, I might suggest you check yourself. It's probably you who has the problem.
At this location, they really do treat you like family. They go the extra mile and I'm so impressed that I just have to leave some positive reviews. They are not crooks I know this because I went in for a minor service & tire leak repair, it took a little longer than I expected but then they blew my mind and didn't even charge me!!! I'm starting to wonder if it was a mistake (if so sorry Big O you have my info, but now you've earned my loyalty and a positive review here and on yelp, I will never go anywhere else) A family member recommended that I go to the Big O on coffee because they had also have had great experiences there. Thank you so much :) I hope I don't get anyone in trouble from the big bosses in corporate. Just know that the family treatment I've received at this location, has made me a hardcore repeat customer that will recommend this place to everyone I know!
Cimental Mobile Auto & Truck Repair Inc
Huge shout out to Randy and his technician Mike! I came up from San Diego to another diesel performance shop, to have some specialty work done (which they did well). However, a nagging (4 years), abs, brake and airbag lights and codes could not be removed or reprogramed in the computer (other shops have tried + a dealership). The other shop recommended Cimental's. Although booked, Randy squeezed me in. Mike worked hours and ultimately solved all the issues. Randy charged substantially below their hourly rate. Their professionalism and fairness was outstanding! If I have any major issues with my Dodge 2500, I would feel most comfortable to again drive the 3+ hours to have them work on my truck