The Spy Shop in Bakersfield, CA with Reviews -
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By: Gary S.
This is my first time review on this site, but after having numerous problems with our Vivint security system I have had enough. I have made many calls to the customer service. The service adviser said that the whole system should be replaced. I asked for a tech to come out many times But they never show!!!! As a result I sent in my cancellation notice and chose another company. The Vivint help desk said that only a E mail could be acceptable for cancellation of my account. I did all they asked of me. But even after having no service for over a year they still say my account is open. They still try to steal money out of my account and still refuse to resolve this problem, I have called the help desk over 12 times and just get told nothing can be done and they have hung up on me multiple times (latest was tonight)!!! Needless to say NO SERVICE NO ACCOUNT NO HELP THIS COMPANY SUCKS. GIVE ME MY MONEY BACK.
By: Suzanne G.
This company is very unprofessional. They send employees wearing Vivint uniforms out to sell alarm systems. They even drive Vivint cars. But if the installation goes wrong they inform you the installation crew is not actually apart of their company. The installation crew are independent contractors who will cut the wrong wires, costing you hundreds in repairs & Vivint will not back up their product. Then if you try and cancel they will continue to charge your account without permission. They never stand behind their products!
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By: djkylebrown
Alpha Technologies & Alarm System
I have been a client of AlphaTec for over a year now and felt it was time to share the love. I have their service on 3 different address and must say their customer service is second to none. I have called them at all hours when I have had an issue and 1st they answered their phone locally and live. 2nd most issues were solved over the phone, when John had to come out on a Sunday it was quick and painless. It price is very inexpensive for the service provided. At first I went with them to save a few bucks but now I would not change to save any amount of money. I would say you just can’t buy that kind of service anymore, but apparently you can. If you have a choice I would recommend AlphTec
By: Anna J.
Trans-West Security Services Inc.
Worst company to ever work for! I'd rather scrub toilets! The owner of the company doesn't care about her employees. Idiots who are all related working together!
Tips & Advices
  • Cameras
  • Motion sensors
  • Alarms
  • Smoke, CO2, and flood detectors
  • Flashlights
  • Panic buttons
  • Door and window stoppers
  • Spot lights/floodlights
  • Etched window glass
  • Combination safe
  • reinforced locks
  • Placing signs and sticker for security systems outside home
  • Personal safety items (firearms, stun guns, pepper spray, batons, etc.)
No, it is possible to install a home alarm system yourself. Some systems are specifically designed to be installed by homeowners. These systems are often cheaper and more customizable. However some systems require the expertise of a professional and installation should be left up to them to avoid making any errors. Review the specifications of the system and/or contact the manufacturer if you are unsure about its installation requirements.
  • Easy and inexpensive to install and does not require any drilling or modification of the home.
  • Does not require a landline.
  • Can be taken from one home to another during change of residence.
  • Can be combined with a hardwired system.
  • No need to change any batteries, as with wireless systems
  • No interference from other signals
  • All hardwired systems run on essentially the same technology so products and services from different companies will be compatible with each other.
  • If moving to a home with a hardwired system already installed, you can save money by bypassing installation costs.
  • New security equipment for these systems is less expensive than for wireless systems.
  • Can be combined with a wireless system
  • Hardwired: A system that uses cables to connect all sensors to a central control panel within your home. The cables are usually installed within the walls or floorboards of your home. The control panel then uses your home’s landline connection to call for assistance (police, fire, medic).
  • Wireless: A system which uses wireless technology (wi-fi) to connect all sensors to your home’s central control panel. The panel uses the established network to communicate with the outside for assistance.
  • A combination of hardwired and wireless: Custom systems can be configured to have a home totally hardwired and equipped with wireless outside communication (no landline), or have a totally wireless home and hardwired outside communication.

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