03/09/2017Bakersfield Mazda Mitsubishi
Let me tell you about our experience with a great customer service rep at Mazda. Paul Lopez. This man worked for us. After being turned down at 2 dealerships our credit isn't the best, but we have income. Paul went to work for us. Now I have to say it took some work on his part, and a lot of patience and yes we needed a cosigner. BUT he made sure my family got into a car that we could afford without over extending ourselves. We had certain parameters to be met. So he went to work with his manager and his finance manager and their team, and found a bank that would finance us. After their hard work we came in and drove home with our new car (well new to us). A 2013 Mazda CX-5. A we are in love. I never thought much about Mazda, but once Paul told us what would be in our price range, I did some research on this vehicle. The big plug was from Car & Driver Magazine online, they really raved about this car. And after 1 day having it, I can't believe this is a small SUV. Because it drives like a little sports car, with lots of great creature comforts, great gas mileage, and some serious torque and HP for a little in-line 4. So if you are in the Market for a New or Used car, consider a Mazda, and ask for Paul Lopez. You will never meet a more friendly, straight forward guy. He won't just sell you a car, he'll take care of you and your family. Thanks Paul & the Bakersfield Mazda Team. You have made a customer for life.
HORRIBLE customer service. I bought my VW only two years ago, and it is now starting to fall apart already (rearview mirror falling off, headrest broken, etc) and of course none of that is covered under warranty even though I DID NOT BREAK IT! Not only that, but when I call to ask a question, I never get to speak to a person, its always voicemail. Today my rearview mirror literally fell off, and, since it is illegal to drive without a rearview mirror, I called to try to get it fixed or for them to tell me how to fix it. It is now 5 hours later, and I STILL have not received a call. Quality wise, not worth the $300+ I pay every month. That, in addition to the horrible customer service, has made me decide to take my business elsewhere and trade in the vehicle. I do NOT recommend this place.
I have credit issues, and I've been treated like a pariah by every other dealership in town. Haddad Dodge treated me as if I was their favorite customer, going far beyond the expected action and effort on their part to ensure I was a satisfied customer.I cannot say enough to suggest the appreciation I feel towards them for treating me like a man. If there ever is a time when I can purchase a vehicle, it will most definatley be purchased from Haddad Dodge.Please, please, if you are considering purchasing a vehicle, used or new, make Haddad Dodge your primary choice, you will not be disappointed.
12/10/2010Bakersfield Chrysler Jeep
I would like to thank everyone at Bakersfield Chrysler Jeep for service above and beyond any dealership experience I've ever had. I was credit challenged, but instead of taking the easy out, and simply saying thanks but no thanks, the angels at BCJ actually took the time to make sure I was not going away with a bad impression. They treated me as if I was their favorite customer! So, in short...if you find yourself in the market for a new or used vehicle, please, please, please visit Bakersfield Chrysler Jeep, you will not leave disappointed.Mel