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02/07/2017
By: Abbela A.
Rocky'S Furniture
I LOVE LOVE LOVE this store and I especially love the G.MANGER Ronnie.I have bought several pieces at this store and they have completely stood by their products. But this one tops it all.....here is my story: Before I discovered Rocky's Furniture, I bought several items from another furniture place called Furniture wherehouse. I purchased , a coffee table and a dining room table. When the two pieces were delivered to my place, both pieces could not be assembled because they both lacked the right parts in the packaged boxes they came in. So they left my dining room table In parts on the floor and they took back the coffe table (which I insisted they do). Now I had already paid for both items in advance plus delivery and set-up. Well finally brought back the coffee table after I called them several times but to this day almost three month later they have not gotten the parts for the dining room table and it wasn't until I went to their store on 6 different occasions that they finally told me that they were not sure if they could get the parts and that there was really nothing they could do and to wait and maybe they would find the parts or maybe they wouldn't and they never offered to pick up the table and they did tell me that they would not give me my money back but only MAYBE a store credit.... I was so frustrated and they would not give me the owners name or how to get in touch with????????. ( Now this story has a very happy ending and that is because of Ronnie at Rocky's Furniture. Yes Ronnie heard my sad tale and came to my rescue. He had the table picked up by his employees and he had the parts made for me and put the table together and is having it delivered to my place. Ok, where have you ever heard of such amazing, incredible service from any store much less one that I didn't even buy the table from? Rocky's Furniture is the best furniture store on this planet. belive me And the best part is they
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10/11/2016
By: monica o.
Rocky'S Furniture
Fantastic service, quality and price! Don't let the unassuming location and signage fool you like it fooled me many times when I drove by. I wish I knew about this place sooner! I have gone to literally 5 furniture stores in one day and couldn't find a sectional set that fits my living room. It was so frustrating! My brother-in-law then recommended this place to me since he purchased his custom sectional from them at an amazing price and quality. So I went to the Rockysfurniture and was helped by ROM. I showed ROM pictures of a sectional and oversized tufted ottoman that I really liked on houzz. He agreed to make it exactly the same as the ones on the pictures and also accommodated my request for higher back for the sectional. I'm pretty indecisive when it comes to furniture shopping but ROM was so nice and patient and even helped me pick out the colors and materials. It took about 3 weeks for everything to be delivered. My jaw dropped when I saw the final product. The sectional and ottoman were beautiful and very well made! Loved it! We have gotten many compliments on this. This costs half of what is being charged at other custom sofa places AT MORE FURNITURE AND OTHER 4 PLACES WE VISTED. It even comes with warranty for frames. This will be my go-to place for my future sofa and headboard. Highly recommended! Thank you Rockys furniture
10/11/2016
By: Nadaly C.
Rocky'S Furniture
I had been searching for a sofa for over a month. My husband and I were down to two directors chairs for seating because we'd sold everything else in order to make room for new furniture! We were desperate but determined not to settle,at Ashly or Star furniture and the rest in town. I don't know how The Rocky's Furniture never came up in any of my internet searches before, but I guess the universe needed me to find them at just the right moment. I am so grateful and you will be too.When I finally stepped foot in their store I almost cried. So many beautiful sofas that I could actually try out in person! I spent the next two and a half hours with Roam picking out a sofa and a matching "chair and a half" and ottoman. We had lots of challenges because we have a small house and are small people. We needed seating that fit us and our home and would accommodate our guests. Roam was so helpful and kind and didn't stop until he had found the PERFECT fabric for our custom throw pillows. just want everyone to know don't shoppe unless you go to their Furniture store and the price was half of the other furniture stores in town. THESE PEOPLE KNOW AND APPRECIATE CUSTOMERS Thanks we are highly recommend them
02/18/2014
By: Tiffany C.
Mor Furniture for Less
I was pleasantly surprised yesterday when my Mom and I went shopping at Mor Furniture. Until yesterday, I hated this store due to their sales tactics. Previously, every time we had gone in there, the salesman were on you like bee's on honey making it utterly miserable. We only stopped in because of their selection with the intent to find what we like but purchase elsewhere. However, Oscar more than proved me wrong. Apparently Mor Furniture has really changed for the better. Instead of following us around like a Sheppard, Oscar gave us our space but was available if we had a question. It was truly pressure free what a great shopping experience. He was amazing! I ended up buying two couches and an area rug. I still need a new kitchen table and I won't even look elsewhere. Mor is now my furniture store of choice. For me customer service is at least 70% of why I shop somewhere so after yesterday, Mor has earned a longtime customer. Thanks to Oscar. Oh almost forgot to mention. I also got my couches and area rug at good prices. :)
11/19/2016
By: Charlotte J.
La-Z-Boy Furniture Galleries
The Bakersfield La-Z-Boy Furniture Galleries store was our first time there, due to seeing TV and billboard ads. We were quickly met by a gentleman sales associate, Geddy, who patiently listened to our furniture needs. He then directed us to varied options in the small sofa (Loveseat) category. He worked with us efficiently to help match our needs for quality, style, and cost. He did not high-pressure us to buy. We opted to Special Order our desired fabric for our Recliner Loveseat with console and device plug ins -- all of which are made in the USA. Hopefully, our furniture will be delivered by Christmas. My husband and I were pleased with La-Z-Boys service, choices, and cost. It is a quality showroom. I will write another review once our Loveseat is delivered -- thus 4 stars have been given due to the pre-delivery timeframe.
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08/05/2013
By: anitra.garcialeyva
Plato's Closet
I took only name brand clothing here to this store and had about 30 items to sell and they only accepted three. Really? These clothes were in excellent shape and their excuse was they wouldn't really sell in their store and that an article had a small dirt mark on them. And if you've shipped in their store you will know there are alot of items that are faded, not in good condition or shoes that look like they've were worn for years. They must of been desperate on that day. Just not satisfied at all with their customer service or how these young girls are the ones who decide what they accept. I'd rather keep my clothes and give them to someone then to be lied to why they couldn't accept them.
11/19/2016
By: Aliyah B.
Rocky'S Furniture
This was the best experience I have ever had. I went into the store and chose my items. The sales clerk Ronnie was very helpful. I scheduled the delivery with them because I was in the middle of remodeling and did not want it to get there before I was done. The day it was scheduled they gave me a 4 hour window. They showed up on time and were so professional. I had the store set up the special delivery team as I am on the second floor and it required a lot more work to get the furniture up two flights of stairs. They set up the new furniture and were done in about three hours, amazing. All the items I had ordered arrived on the trust and they were in perfect condition. GREAT JOB!!!!!!!
11/19/2016
By: Shwan H.
Rocky'S Furniture
After a few visits to diffrent stores in town. i stopped at Rocky's furniture Wow what an amazing selection of sets they have, I finally made my living room purchase with Ronnie. If you're shopping, ask for him specifically. I was seeking a comfortable, rustic look for my living room, capable of handling dogs and guests. Not only was Ronnie attentive and helpful, he gave me space to familiarize myself with his suggestions. No hassle, no pressure and was able to have delivery in one week ! On that note, the delivery team was phenomenal and I didn't have to lift a finger. Outstanding customer service, outstanding sales staff, outstanding collection. Thank you, Rocky's Furniture!
10/19/2013
By: scanales1128
Clinica Sierra Vista
this place sucks!!!! customer service is horrible! girls here are so rude! so disorganized. I had an appointment and couldn't make it so I called them a day before to reschedule my app earlier they told me they were booked , but that I can walk in at 6am to take a number. Next day I walked in at 6 am, made a line to get a number , I was first one there number one and they didn't accept me because I already had an appointment at 2pm the same day I explained I couldn't wait I had been called in for work earlier , they said I had to reschedule for another day! My appointment was for urgent abnormal results I couldn't wait it could be life threatening! so they didn't see me!
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10/11/2016
By: Ethen M.
Rocky'S Furniture
Hands down the best experience After going to so many different furniture store in town . I purchased a sofa, loveseat, and single chair. I also got a coffee table with two end tables and a dining table set. Service was great, I work with Ronnie. They will help you out with all your questions. There was an issue with my delivery, but Ronnie promptly resolved the situation and I couldn't be happier. For a first time home owner and my first time buying furniture,Time it took them 13 days. I couldn't be happier I was able to shop at Rocky's Furniture. I recommend them to all my friends and I'm going again this weekend to help another friend buy a couch. A++++++

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