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By: Mark G.
Sears Appliance Repair
Repairman was cordial and punctual. Unfortunately his knowledege of dishwashers was about the same as mine. Not what I would expect from a "pro".Problem: Dishwasher would not drain. I did all the usual things: check for clogged oulet hose, impeller, garbage disposal hose, air gap assembly. All seemed clear; air could be blown through them.Repairman came out, did all those things again, and concluded the pump was bad. Two weeks, repairman reappears, installs pump. and same problem continues. A call to tech support said there had to be a blockage. More messing about and we found the slightest blockage at the air gap inlet. Let air pass but caused back pressure when pumping water. This caused pump to shut down. Rinsed airfap unit thoroughly and dishwasher ran fine.$200 to clear a line and unnecessarily install new pump. I would have hoped a pro would know that even a slight blockage would cause this problem, check it throughly, and know how to disassemble the air gap unit.Rookie mistakes. America in the new millennium, I suppose.
By: Mary M.
Sears Appliance Repair
Technician showed up and informed me that he had to order the part for my dryer. The same part that I was told was necessary when I called to schedule a repair. We rescheduled for the following week. The part did not arrive and I had to reschedule again. It is irritating that I have to spend time working around a schedule for Sears.The original appointment was also for a repair on my washer. The placement of the bleach dispenser has caused rust inside the washer and on the lid. The technician informed me that, even though the rust is caused by the bleach dispenser placement, rust is not covered under my warranty. I have since contacted Sears and was told that once a technician notates the problem, they will not send anyone else out to look at it. I am in the process of contacting the Warranty Center to dispute their refusal to cover the problem.When KMart and Sears merged, Sears was lowered to the KMart level of service and value. Soooo sad. And the wonder why they are in trouble.
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By: Susan C.
Sears Appliance Repair
Always so professional and prompt. Thank you Sears for the peace of mind ;) I would trust any one else with our appliances.
Tips & Advices
Aftermarket replacement parts can be perfectly safe and reliable, but be sure to do your research. If replacing a more integral piece, such as washing machine’s water pump or a thermostat for a busted water heater, it might be best to purchase new.
Replacement parts generally come with warranties extending anywhere from 30 days to five years, depending on the original price, the nature of the fix and the age of the part itself.
If you’re seeking new parts repair companies will generally mark up their prices slightly--particularly at a major national retailer. However, used parts are typically discounted.
Cheaper used appliance parts can be found online or at many local, independently owned retailers, along with ecommerce sites such as eBay. Major retailers, however, generally limit their selection to unused, full-priced options.
Second-hand appliance parts are generally anywhere between 50-75% cheaper than new ones, but warranties might not extend as long and the parts may be less reliable or come with a shorter lifespan. Be sure to research the source of any second-hand parts to ensure the dealer is reputable and the part itself reliable.

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