Purchased a refrigerator. All was well and fine until we received the automated call to confirm delivery. Turns out that there was an address error for the delivery. So we spoke with them thinking that this was a simple issue to fix, caught before delivered to the wrong place. The lady was extremely rude and bothered, she didn't want to go back in reroute anything. All she kept doing was placing blame. So we asked if it would still be the same day, and her curt response was that we would have to wait for an automated call again which is ridiculous when speaking with a live person. We called back, this time speaking with a manager named Phillip, who essentially doubled down on the rude behavior of the previous person. All that we wanted was a time frame so we could be sure to be present for the delivery. After him placing lots of blame, letting us know he has to do many things, and just what a bother a customer was, he said he had to have ten minutes and he would call back. At this point we let him know that we could easily purchase a Kitchenaid refrigerator pretty much any where else, his response was thats your prerogative. We called back to speak to a manager above him to cancel our order. We were told he would call us back. He didn't. Instead we got Phillip again. Who was again rude, condescending and asked what we expect of him since we already said we were cancelling. So after the order was supposed to be cancelled, we received a call from the sales associate trying to fix the situation, trying to offer free delivery, at this point it had absolutely nothing to do with the money. Again, this was a small issue that completely blew up. All we wanted was a time estimate, we didn't ask for a specific time. They could have easily put it on to be delivered first or delivered last. We didn't care. We just wanted an idea of when we needed to be home for it. At the end of the day, this is an independent business that we can't support.