My son bought a pair of cleats a week ago. He tried them on wore them around the house with his soccer socks. Unfortunately with his soccer socks they were too tight. I explained to the young girl the counter that we lived 45 minutes away from her store, she however told me that it's their policy if there's any sign of use on the shoes they do not return them. Now mind you it only been one week that we had the shoes no usage on them other than walking around the house and his socks to try to see if they would break in, with a receipt and only one week of having the shoes they still would not return them, not even for store credit to buy another pair that was one size larger. This was our first experience at xtreme soccer... And I guarantee you it will definitely be our last. buyers beware shoddy business practice poor service and just a poor all around disappointment.