I LOVE LOVE LOVE this store and I especially love the G.MANGER Ronnie.I have bought several pieces at this store and they have completely stood by their products. But this one tops it all.....here is my story: Before I discovered Rocky's Furniture, I bought several items from another furniture place called Furniture wherehouse. I purchased , a coffee table and a dining room table. When the two pieces were delivered to my place, both pieces could not be assembled because they both lacked the right parts in the packaged boxes they came in. So they left my dining room table In parts on the floor and they took back the coffe table (which I insisted they do). Now I had already paid for both items in advance plus delivery and set-up. Well finally brought back the coffee table after I called them several times but to this day almost three month later they have not gotten the parts for the dining room table and it wasn't until I went to their store on 6 different occasions that they finally told me that they were not sure if they could get the parts and that there was really nothing they could do and to wait and maybe they would find the parts or maybe they wouldn't and they never offered to pick up the table and they did tell me that they would not give me my money back but only MAYBE a store credit.... I was so frustrated and they would not give me the owners name or how to get in touch with????????. ( Now this story has a very happy ending and that is because of Ronnie at Rocky's Furniture. Yes Ronnie heard my sad tale and came to my rescue. He had the table picked up by his employees and he had the parts made for me and put the table together and is having it delivered to my place. Ok, where have you ever heard of such amazing, incredible service from any store much less one that I didn't even buy the table from? Rocky's Furniture is the best furniture store on this planet. belive me And the best part is they
I was pleasantly surprised yesterday when my Mom and I went shopping at Mor Furniture. Until yesterday, I hated this store due to their sales tactics. Previously, every time we had gone in there, the salesman were on you like bee's on honey making it utterly miserable. We only stopped in because of their selection with the intent to find what we like but purchase elsewhere. However, Oscar more than proved me wrong. Apparently Mor Furniture has really changed for the better. Instead of following us around like a Sheppard, Oscar gave us our space but was available if we had a question. It was truly pressure free what a great shopping experience. He was amazing! I ended up buying two couches and an area rug. I still need a new kitchen table and I won't even look elsewhere. Mor is now my furniture store of choice. For me customer service is at least 70% of why I shop somewhere so after yesterday, Mor has earned a longtime customer. Thanks to Oscar. Oh almost forgot to mention. I also got my couches and area rug at good prices. :)
11/19/2016La-Z-Boy Furniture Galleries
The Bakersfield La-Z-Boy Furniture Galleries store was our first time there, due to seeing TV and billboard ads. We were quickly met by a gentleman sales associate, Geddy, who patiently listened to our furniture needs. He then directed us to varied options in the small sofa (Loveseat) category. He worked with us efficiently to help match our needs for quality, style, and cost. He did not high-pressure us to buy. We opted to Special Order our desired fabric for our Recliner Loveseat with console and device plug ins -- all of which are made in the USA. Hopefully, our furniture will be delivered by Christmas. My husband and I were pleased with La-Z-Boys service, choices, and cost. It is a quality showroom. I will write another review once our Loveseat is delivered -- thus 4 stars have been given due to the pre-delivery timeframe.
After a few visits to diffrent stores in town. i stopped at Rocky's furniture Wow what an amazing selection of sets they have, I finally made my living room purchase with Ronnie. If you're shopping, ask for him specifically. I was seeking a comfortable, rustic look for my living room, capable of handling dogs and guests. Not only was Ronnie attentive and helpful, he gave me space to familiarize myself with his suggestions. No hassle, no pressure and was able to have delivery in one week ! On that note, the delivery team was phenomenal and I didn't have to lift a finger. Outstanding customer service, outstanding sales staff, outstanding collection. Thank you, Rocky's Furniture!
Hands down the best experience After going to so many different furniture store in town . I purchased a sofa, loveseat, and single chair. I also got a coffee table with two end tables and a dining table set. Service was great, I work with Ronnie. They will help you out with all your questions. There was an issue with my delivery, but Ronnie promptly resolved the situation and I couldn't be happier. For a first time home owner and my first time buying furniture,Time it took them 13 days. I couldn't be happier I was able to shop at Rocky's Furniture. I recommend them to all my friends and I'm going again this weekend to help another friend buy a couch. A++++++