Payless Shoes Locations & Hours Near Avon, CT -
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By: Vm P.
New Balance
Horrendous experience! Granted, I purchased a $180 pair of New Balance walkers a year ago(June 2015). Have worn them maybe 12 times. Laced them up the other morning and noticed a tear in the collar of one of the shoes. Called New Balance customer service rep who stated that NB stands behind their product and bring them back to point of purchase. I do so today and am told that the "tread shows wear" and "the tread is compressed". I'm pulled away from the register by some "sneaker guru" who shares the above and says NB can't guarantee the product but will give me a small allowance toward a new pair. Are you kidding me!! What's worse is the the "guru" tells me I've worn them more than a dozen times. Listen, it's not like I abuse the LLBean return policy, but what ever happened to customer service?? Needless to say, last year's purchase of New Balance shoes will be my last.Matt Pace

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