210 Offerson Rd, Avon, CO 81620
10:00 am - 6:00 pm
- Mon - Fri
10:00 am - 6:00 pm
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Unfortunately I can not give a review on their hair styling abilities as I never got that far but can certainly review their unprofessional and poor customer service. On the morning of my daughter's wedding (4 HOURS BEFORE THE WEDDING) Mona did not show up for my and the grooms mother's appointments. We called her 5 min before the appointment to say we will be a few minutes late, but no-one answered the phone. We were only 7 minutes late and waited at the salon for 20 minutes and then frantically tried to find another salon!! She called about 30 minutes later and said we were late for the appointment and she waited for us - WHERE???! I spoke to her salon several times during the month prior to the wedding and called 3 times that they need to send me the confirmation email she said I would receive. I still have not received it!! Three days before the wedding they called me to confirm the appointment as they now also had a big wedding party that needed appointments...makes one wonder...two Moms or a bridal party...I think she just decided to dump us and go for the bridal party. Interesting that when I told my story to other business people in Beaver Creek area, they were not surprised!! So my recommendation...there are many other lovely salons in Beaver Creek. Rather support the salons with integrity!Business Response07/17/2012
I am truly sorry about this review because it was not the way that the circumstances happened. We waited for this client and spoke with her several times her apt was at 9:30 because she asked to come in earlyier then schuduled. She arrived after 10:00 we waited until 10 after 10 and assumed it was a no show. Not only did we leave to accomidate her we have a cancelation policy and never charged her for the cancelation or not arriving on time. I then called her to come back up to take care of her from our Vail salon and she rather argue then get her hair done I even offered to leave imediatley to accomidate her. I could not have been or my staff could not have been more helpful!!!! Had it been any other salon they would have left 15min after the wait and charged her. She has not been charged nor did she aplogize for us waiting for her.
Horrible service, rude owner and I was overcharged and can't get a refund. Stay far, far away from this place!
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