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08/07/2012
By: peggy.loudder
Blue Haven Pools & Spas
My husband and I decided last summer to have a pool installed in our back yard. We contacted several pool companies in the Austin Area. The first two pool companies came out and they were a complete turn off! They were only interested in how much money we were going to spend on our pool, not once asking us what our preferences were for the pool. They were supposed to draw up plans for our pool (which we were not sure how since they never asked us what we wanted, but only how much $$$ we wanted to spend). We never have heard back from either one of those pool companies!!! We then called Blue Haven Pools located in Austin, Tx on Addie Roy Rd. Their salesman came to the house and the first item we discussed was what shape we wanted for our pool. After spending an hour discussing what we were looking for in a pool, if we wanted a recreation pool or a sports pool, we starting talking price. I will say my husband and I were nervous since they waited so long to discuss price. I must say we were pleasantly surprised for how much we were getting and how it was so affordable. We definitely decided to have Blue Haven install our pool.This has been our first summer swimming in our pool. It is the best decision we could have made going with Blue Haven. The Blue Haven team is very professional, friendly and efficient. I would recommend Blue Haven Pools in Austin to install anyone's pool!!!! Thanks Blue Haven Team!!!
05/06/2014
By: Jason M.
Benson's Pool's & Spa's
We were having a pool party this past weekend for our daughters 13th birthday. I was having a hard time trying to get the pool cleaned up so my wife desired to call someone out to help. We saw the recent reviews for Benson's Pools and Spas and decided to give them a call.Our Experience:We called on Tuesday morning and explained my situation. Jason was understanding and came out that night around 8:30. He gave us a very reasonable price and started the work Wednesday morning. He did leave to take care of other jobs he had and Ben came out Wednesday after noon to finish up the cleaning. Pool was full Friday morning and they both came out and balanced the chemicals. Jason explained about the filter and how it not being cleaned was causing poor circulation and caused our pool to go green. Also there was another chemical in the water that couldn't be removed that was not allowing the chlorine to do it's job.The party went great, though the water was a little cold.I couldn't recommend Jason enough. Highly knowledgeable and very polite. Two traits I've found hard to come across when it comes to pool guys.
01/14/2014
By: gregmaroon
Austin Hot Tubs & Spas
As first time spa customers my wife and I did not know what to expect and we were somewhat scared of the whole process. When doing our research online, we read about horror stories other customers had with unprofessional companies they used. The bad experiences we read about with other companies included everything from pushy salespeople, construction crews who were unprofessional, messy work, unfinished features, mechanical problems and unresponsive staff. We met with a couple of other spa companies before selecting Austin Hot Tubs and Spas. For us it was an easy decision after meeting with your salesperson, who made us feel comfortable, relaxed and they weren’t pushy at all. They answered all of our questions, addressed our concerns and thy even gave us little known tips about the spa buying process and ownership, so we would be successful with our spa right from the start. It showed us they really cared. Our spa is about to go in and I am eager to see the results. If it’s anything like the first part of this process then I have nothing to worry about.
12/21/2010
By: budgarrett
Pool & Spa Services
I requested a service call from Pool & Spa because the motor on my hot tub kept causing the breaker to flip. I was told that it would be after Christmas (I called on December 17th) before someone could come check it out - which was fine. It is an old motor and I was prepared to be told that I needed a new one. Robby called on December 21 and came 1 hour after he called. He was professional and courteous. He found a bad connection and the motor started working again! He said that he could replace the motor but the one I had still had some life in it. I was so relieved - especially so close to Christmas. He was finished in less than an hour and good to go. I will gladly call them when I really do need a new motor. It was great that he was honest and did his best to keep the cost to me as low as possible. How refreshing! I would recommend that anyone needing service to call them.
01/14/2014
By: jonaslee29
Austin Hot Tubs & Spas
Even though we're out of towners, I want to thank Austin Hot Tubs and spas for your assistance in helping us with our spa at our vacation home after it was completed on time and exactly as you promised. My wife and I decided that we wanted to change one of the features and we called your office. The project coordinator at your office was kind and gracious to help us get the work scheduled. I called your company on a Monday and by Wednesday the same week you had workers out to my house taking care of the extra work we wanted done. The work was done fast ad neatly…in fact they left my house so neat that I could not tell they had been there and completed the job. That takes real skill. Thanks so much and my spa is fantastic!
07/23/2013
By: bobbie_willette
A-Tex Family Fun Center-South
My husband and I have been A-Tex customers since 2006, after moving to Southwest Austin from Lubbock. We've bought our chemicals from Joann and don't have one bit of a complaint about our experience as customers. Quite the contrary, she's just as sweet as she can be. I recently went in to get some chemicals and was informed by Joann that she purchased and owns the store she's managed for years. I said GIT IT GIRL! It is now called A-Tex South. I felt I needed to write this review because we've never had a problem at the south location. It seems to me that the majority of complaints on this page might have to do with the other A-Tex locations. I think there are two others in town with different owners.
09/18/2013
By: erinsamra839
Austin Hot Tubs & Spas
I'm a big do-it-yourself-er and when the motor and heater went on my hot tub, I decided to order parts and try to fix it on my own. I got the parts installed just fine, but when it came to wiring I had no idea what to do. I called Austin Hot Tubs and Spas and described the issues I was having and they were quickly able to diagnose and repair the issue. They were easy to talk to, I was charged a reasonable rate and the work was performed on time. I would not hesitate to use them again or recommend them to others.
01/17/2008
By: happyhomemaker
Swimming Pool Partners Design & Construction
Rob came out and explained his business concept and I was very impressed. Rob brings the best value so you must meet him in person. I had 4 other pool contractors come out and give me estimates from $65,000 to $95,000 for the same size pool. Rob drew a wonderful design and managed the construction for only $44,000 which saved me over $20,000! Rob provided me with the best learning experience and the best value. I highly recommend Rob and his wonderful crew.Nancy, Bert, Julia and Justin.Austin, Texas
04/10/2014
By: Megan A.
Benson's Pool's & Spa's
I love these guys but the number here is not right but luckly the lady who answered the phone had their number. I will contact Jason to let him know. I was having issues with my breakers turning off every other day. They came out the same day and found the problem in just a few minutes. I had a short on my circuit board and instead of selling me a new one Ben was able to put a new part on it. It's been two weeks now and the spa still has not shut the breaker off. I will be using them in the future.
07/23/2013
By: mathisjonathan19
Austin Hot Tubs & Spas
I want to thank you completing our spa on time and what a beautiful job you did. You guys got it done just in such a timely manner so my whole family and extended family have loved it from day one. In fact, they have barely moved from its bubbly waters from the day we were able to use it. We called you guys initially because of the reviews we found online, but we stayed for the professionalism and attention to detail. So thankful we are able to enjoy the Texas outdoors with our addition.

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