Best 30 Surgeons On James Casey in Austin, TX with Reviews - YP.com
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01/30/2016
By: Mark S.
Malone Mark MD PA
It suprises me greatly the recent very low ratings and complaints made by two patients.f his staff and associates. I began seeing Dr. Mark Malone, as I stated in 2004 for a failed surgery on my lower back(L4,5 & S1) by a different doctor located in the Dallas/Fort Worth Metroplex not Dr. Malone. While there have been periods where I would have prefered a different course of treatmentax 2@@2q to help quell my pain I realize Dr. Malone and all the staff at Advance Pain Care are attempting to provide me with the best possible care. I suppose my pain would be considered cronic since there isn't a day or night that I do not have some discomfort even taking the medications, however I do not blame Dr Malone for my situation on the contrary if it were not for all the Doctors and staff at Advance Pain Care I would all. I am very pleased with the care provided to me by Dr. Malone and his associates and would like to take this opportunity to thank them for my care.
06/28/2014
By: Joan D.
Malone Mark MD PA
I had both high hopes and high expectations when I first employed this pain clinic to take care of me as a long term chronic pain sufferer. It wasn't long until I realized I wasn't the priority to these doctors. I've accepted that I can't be fixed and that I'll suffer pain until I die. What I want is compassionant care by providers that respect me as the one paying them and also as an equal partner in making decisions. Instead they change my medications (maybe a good thing) but fail to follow up with the effects (left in horrible pain because the drug dosages were too low). They require me to return so they can remedy their mistake (money from my pocket to theirs) when it could have been remedied by phone. Yet again I was left in pain and when I called I wasn't allowed to talk to anyone on the medical staff. Left wondering if I will get some care or just figuratively tossed to the curb. Then I got a repeat of the usual--prescribe the drug but no follow-up about whether it was effective or not. It wasn't. If you have a long-term chronic pain condition, I warn you to stay away from Advanced Pain Care.
04/12/2013
By: loverandfigter
Malone Mark MD PA
I had been a 'patient' of Dr. Malone for three years; however, never once saw him in person. On 3/29/13, I was scheduled to see Dr. Malone and paid my $25 co-pay upon entering the office (before being seen). Dr. Malone asked me if I had been seeing other doctors in front of office staff (HIPPA embarrassment and violation) then cancelled my appointment without refunding my money. I told Dr. Malone that I was thinking about trying to come off the pain meds that I was addicted through via his prescription. I had seen a psychiatric specialist who was recommending Bupenorphene. Dr. Malone became visibly angry in front of staff and stated, "get your meds from him". I told Dr. Malone that I would do everything under his care; however, I felt as though he was not concerned with addiction as I had heard from all his staff about the deaths of one of his nurses and a patient in the last year alone via meds and drugs. Dr Malone stated, "it won't be that bad and laughed at me when I asked for my money back since he would not see me, stating, "I did see you, see I'm seeing you right now". When I refused to leave the office without my co-pay and guarantee not to bill my insurance, Dr. Malone provided me with a hand written note guaranteeing such. I have gone through weeks of withdrawls and would appreciate a right to sue and your sincere efforts at poling Dr. Malone's patients to see who has actually seen him. I know of MANY violations first hand by his office including but not limited to: HIPPA, falsifying drug tests, staff purchasing pain medication off patients, and deaths.

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