Realizing most of these reviews are really old, I decided to give this place a chance. Needless to say, I was more than pleasantly surprised.The second I walked in the store, I was greeted with a "Welcome to Ulta!" even though the cashiers were busy. Two in particular, Stacy (a quiet, tall person), and Emily (shorter, dark hair) were extremely friendly and helped me find a new mascara I absolutely ADORE as well as a few other things (the store still has a tendency to be a little confusing at times, unfortunately, but I know it's not the fault of the people there).The best person there was a quieter girl (unfortunately, I can't remember her name at the moment... I'm sure it'll come back to me later...) who worked as the skin therapist. Emily directed me to her at one point when I asked her a question about skin care products, and I'm honestly so glad I got the chance to talk to this wonderful girl. She smiled and asked me what I was looking for before making recommendations, most of which I was unsure about until she started explaining the benefits and differences of each one. She even asked me about what I am using at home to see if there was anything I should change about my routine.I eventually decided to get the $20 "microzone" she recommended (they're like mini-facials), and have discovered that it was not only more than I expected, but well worth every penny spent and more. I have never felt my skin so soft and smooth before, and in only 20 minutes! I made another appointment with her in just another couple of weeks, and will definitely be keeping it!
Thank you!! I received the “Keep Austin Weird” tee shirts in yesterday afternoon’s mail. I was in Austin last month for my father’s bypass surgery (he’s doing great!). I stayed at the Radisson and, while I was there, visited the gift shop. Being a Grandma, I couldn’t return home to Arizona without something for the grandkids. The gentleman who was in the store was very helpful and polite. I bought several items along with the “Keep Austin Weird” shirts. When I got home, I found out that I needed two shirts in a larger size—the boys grew!. I called the hotel and was transferred to the gift shop. I explained to the gentleman that I needed to have two more shirts in a small adult size shipped to my home. Although he didn’t have any of the shirts in the size I needed at the time, he assured me that he would get them ordered from his supplier and get them to me. He kept me updated on the status of my order—the date the shirts were ordered, when they would arrive at the store, and when to expect them at my home. You can’t get better customer service than that anywhere! Please forward my thanks and appreciation to this very kind gentleman. I’m sorry, but in all our conversations, I didn’t get his name. I wish your business continued success. Best regards,Nanette WoodhullPeoria, Arizona