People are always in search of a favorite restaurant, a mechanic, favorite clothes store, favorite gas station, hair salon, favorite doctor and so forth. When a person finds such places, they continue to return to because of, customer service, quality of work, atmosphere, location or price. Of these, at the top of the list is customer service, it’s what brings a customer back time and time again. There is a gem of an auto mechanic right here in Austin. I’m fortunate to be one of their regular customers because of their customer service and downright hospitality. Their quality of service has always been top notch; they do stand behind their work. Their price is very completive and very fair. I’ve been a customer of theirs since 2014 when someone recommended I take my car to Jukes Auto. It has been the best recommendation I have ever received. There have been numerous times I’ve had mechanical problems with the cars I’ve owned, the quality of their work have always been top notch. Customer service? Well, that has been nothing less than excellent. In the time since 2014, I’ve taken my car(s) to Jukes Auto; I’ve learned Jukes Auto is also involved in the Austin Community. I’ve met several people who recommended to find one of many of Austin’s “homegrown” restaurants, to me that also applies to car mechanics. Austin’s diversity is just one of Austin’s many strengths. As a transgender female, I have always been treated with respect and dignity by everyone at Juke’s Auto. A year ago, I had a headlight go out, I took my car by, Donny one of the shop managers got me in and taken care of right away. Two weeks ago, the same headlight went out, I again took my car in to, this time Mike, took care of me. Not only was my headlight replaced, Mike noticed I also needed an oil change. To me, this was taking care of me the customer. On 13 August, I again had a car problem, only this time the problem was with starting. After contacting USAA, I had my car towed to Jukes Auto. On Monday morning, I spoke with Mike, he said they already had my car in and was about to run the diagnostics. At 10 a.m., Mike called me to inform me I needed a clutch switch replaced, then he gave me an estimate of when they would have it ready. Like many people, I too depend on my car for transportation to and from work as well as to places like Wal-Mart, HEB, SAMS, Alamo Draft House, Kerby Lane, Patsy’s Cowgirl Café, UPTOWN, Wet Salon, Wax That and many other places. I had concerns there was a more serious problem, I was relieved to learn it was a clutch switch. Within three hours later, Mike called me to inform me my car was ready; I was pleasantly surprised my car was ready so fast. When the young man Bo arrived to give me a courtesy ride to pick up my car, he informed me the next day would be his last as he was returning to college. He said he was saddened to leave Jukes as he really enjoyed working for Mr. Jukes for the summer and had learned a lot. He also said he didn’t want to leave Austin. I was impressed by this young man’s politeness as well as his statement of enjoying working for Jukes Auto. It also demonstrated Jukes involvement in the community. Upon picking up my car, my gas hand was nearly on empty, which was taken care of by Jukes Auto. In the day’s since taking my car in, it’s never run better, it’s started every time, Word of mouth is the best testament to any business on quality of work and customer service. As I have done for a very long time, I will continue to spread the word about Jukes Auto. Jukes Auto is absolutely worthy of Austin’s BEST of Austin’s mechanics not only for 2017, Jukes Auto is Austin’s BEST MECHICHIC ….PERIOD !!
My grandson and I test drove a 2010 Nissan on Wednesday, Sept. 28, 2016. In order to obtain insurance on the vehicle, I left a check for a $500 deposit with the owner, Sam Fava, and was to take possession of the car on Thursday, Sept. 29, 2016. I got a cashier's check from my credit union on Thursday and went with my grandson to get the car at Texas Autoplex. After giving the sales manager the check and signing the paperwork, we went with the sales manager to get the car. Upon locating the vehicle, it was determined that the battery was dead and the car would not start. Since my car was parked close to the Nissan, I volunteered to use my car to jump-start the Nissan. The Nissan started easily but when it started, white smoke poured from the front and back of the car. My heart dropped since I had just turned over a $6200 cashier's check and signed paperwork indicating there was no warranty. We were told that the dealership would have the car checked and notify us of the status. We were also told that all the money (including the deposit) would be returned if necessary.After numerous calls by my husband to the dealership on Friday, Sept. 30, he was finally able to speak to the sales manager and was told that they would not sale us that vehicle and that someone could come get the cashier's check. They were not able to return the deposit at that time because the owner was out of town and he would be the person who would return that deposit. My husband and I both have called multiple times and spoken to Sam regarding the return of my deposit. Due to health issues, we have not been able to go to the dealership to get my deposit back. I spoke with Sam on Monday, October 31, 2016 to request again that he mail that deposit to me and was told it would be in the mail shortly. A text from Sam on Nov. 7 indicated that I would have the refund by "tomorrow" (that would have been November 8). I have still not received the refund of my deposit. I realize the deposit is to guarantee that the purchaser does intend to purchase the vehicle and is not returnable in case the purchaser decides against the purchase. In this case however, I think the deposit should be returned.I have sent a complaint form to TX DMV. I originally was very impressed with this dealership (no pressure to purchase the vehicle or extended warranty) but would definitely not do business with them in the future.December 27: finally got deposit back so will raise review to 2 stars
I did a fair amount of research before deciding to take my BMW to Active Motorwerks. I have been in the Automobile business for twenty five years, and I know all most all of the tricks, and the ins and outs. My experience started with a pleasant telephone call, resulting in an appointment. Already impressed with the efficiency of the outfit, I took my car down there for what I hoped to be a routine procedure. Mario and his crew did everything they agreed to do , and a whole lot more. The trouble with the 540i was much greater than expected, but with the aid of the computer readout, Mario took me through all of the scenarios, explaining my options at every juncture. Although, I didn't want to spend the money, the empirical evidence on the computer screen was backed up with straight talk and common sense. I thoroughly recommend Active Autowerks to anyone with a BMW. I drove down from Salado, TX, and it was well worth it. It is refreshing to work with straight talking honest people who have the technical know how and demonstrate evidence to support their diagnoses. By the way, their labour rate , at $100.00/hr, is less than most domestics, who range from $112.50 to $120.00 . I'm not saying they should raise it, but it does underscore the value of a facility which specialises in jobs other people don't have the expertise to touch. Great job, guys. I will not bring my cars anywhere else.
The staff seems really nice before you buy, but once the transaction is done, they don’t stand behind their sale very well. I paid $550 to have my car registered out of state (I also paid to have it shipped to my home), but the registration was botched and my car was not legally registered when it arrived. I went through a lot of time and effort and finally had to have my insurance agent go directly to the department of motor vehicles to have it done right. Even then, my car sat for 5 days, because it was not legally drivable until was able to get my agent involved. I made my disappointment known in paying all this money for zero value received and asking to have at least part of the fee refunded. Craig, one of the managers, said he would consider it, but then delayed and delayed a response. I had to keep calling him back; it was never the other way. He finally said they were not prepared to do anything. You would think after 53 straight months of record Audi sales nationally, profits would be robust enough to easily afford a small refund, if not for fairness’ sake than to preserve goodwill. Unfortunately, it seems that record sales can also breed arrogance. In the end greed won out. My advice – get everything and writing, don’t rely on promises, make sure everything is exactly as you want it before money changes hands. Better yet – just shop someplace else.
I brought my 2008 Malibu in for service, having several potentially severe issues, since the engine light was coming on periodically, the Service Airbag light, the low tire symbol, etc., and the battery was dead when I tried to drive it to the dealer. I called and spoke with the Service Manager, and described all the problems and my concerns, and told him I would bring it in when we got it started. We tried with humper cables, but it wouldn't start, so I called OnStar and they sent someone to give it a jump. The Manager had given me the name of the service person who would have been briefed about my car, and we delivered it to the dealer for service. We were able to get a loaner, which was very helpful, since I had a very busy work schedule that would have required me to get a cab--my husband's work schedule was full aleady, so I appreciated the use of the loaner. The work was compleated, with some of the issues covered when they found that the cable tot he car battery had gone bad, and subsequently the battery was in need of replacement, which they did. Some electrical problems (passenger side electric door locks) were handled through warranty. I was totally pleased with the service, and Joe was particularly helpful and professional. All the Service staff were pleasant and professional.
I originally came in with my (2005 Chev Cobalt) 5/23 had some kocking lifters in the engine. Well, to find out it was going to be more then the car was worth to fix. So, I asked Felix to call Joe Cortez from Used Cars. Felix in service was fantastic, very good man excellant customer service. Well, Joe showed me a 2007 Chev HHR, I was in a crunch so had to purchase this vehile. But, he should have gone 50/50 with me at service when there as a bill remaining. The service bill was $380., he only took $30.off the bill he should have helped with a minunm of 50% of the service bill. Being I was going thru the trouble of buying one more used car, from the same dealer that sold me the 2005 Chev Cobalt-that the engine blew up.? I just didnt undertand, why he couldnt have helped on the Service bill. Paying the servie chrage of $380. or going 50/50 with me. After, all I have bought 5 or 6 cars from Henna in history.Your man in finance (JEFF) in used cars, needs to slow down when talking th customer. I always, felt like was trying to rush me out the door with the transaction. He needs to smile and act like he cares fo the customer.
They like to save you money through smart preventive care.Respectful. Honest. Edin and Amela are so passionate about automotive work, they'll educate you on paper (draw a diagram, write a list of the parts in question on a legal pad) and then point out the actual parts in your car, show you an old part and a new one, explain how the pieces work or why the fluid needs to be replaced and in what time frame. They even helped me get compensation from a different auto repair place that had used an incorrect bolt on one of my struts.They stand behind their work with old-fashioned ethics & integrity. You'll feel like you have dear friends or family members working on your car, who really care. They work on transmissions and did my 100K mile tuneup. They also do jobs as small as an oil change, but it's the kind of oil change where they check your alignment & tire pressure & fluid levels and inform you if anything needs attention.They're kind & humane. They'll offer help with logistics, like taking you to work or driving your second vehicle to wherever you need it.