One of the absolute worst medical supply companies I have ever had the misfortune of dealing with in my entire life. These people claim on their website to treat patients as "family" and offer the best services but I found out the hard way that this is a lie. Do not let this company fool you into their overpriced medical supplies. They claimed to be going out of their way by shipping me equipment, but that is clearly a service offered according to their website. Of which I also paid $10 for the shipping! (Did I mention that the shipping label also states it was only $5.64?) On top of that, they did not indicate at all what they would be charging me and I had to find out only by scanning my credit card statement. But wait, it gets even worse, I had only ordered one piece of equipment and they ended sending me two extra pieces of overpriced supplies and when I called to see if I could return my items (all completely unopened, even the package) they claimed everything was final sale, which was nowhere near mentioned when we spoke on the phone and also nowhere to be found on their website. Gale, whom I was speaking too was very rude, defensive and condescending. It is a shame Richard no longer works there, because he knew a little something about customer service. I will advise all my friends, family and followers to never do business with this shady company and to make sure to everyone reading this that they should be purchasing their supplies through online retailers because it is much cheaper, faster and way more enjoyable experience than what I had to go through. It is already hard having a debilitating sleep disease such as sleep apnea, but to have businesses like this go out of their way to make a quick buck makes me lose even more sleep at night.