I've bought a lot of cars over the years, from dealerships big and small, private parties, you name it. I happened to be looking for a very specific toyota tacoma double cab with the TRD offroad package and Pana motors just happened to have what I was searching for. The only minor inconvenience was Pana is just over 2000 miles from home. I contacted Jay and let him know I was highly interested in the truck and that I would be flying 2000 miles to basically purchase the trick sought unseen, and needed his word that it was mechanically sound and had no issues. Jay assured me that it was in fact a great truck, his shop fixed a few small issues with it, and he put a brand new set of tires on it. So I put down a small deposit and booked a plane ticket. Jay picked me up at the airport and we took the truck for a test drive. The transaction was smooth and quick and I was on my journey home, for about 30 miles when the black cloud that follows me struck again. It was late and I was stranded 8in the freeway 2000 miles from home. Phoning a buddy isn't an option, so I called Jay. He went so far out of his way, sending one of his mechanics to the shop after hours to gather tools, and stop at the parts store to get parts, so that I could get safely back on the road. On top of taking care of the issue, Jay called daily on my 3 day trip back home just to make sure everything was ok and that I was having a safe trip home. In this day and age, it's rare to find not only top notch customer service, but human compassion. He very well could have said sorry, as is, no warranty, not my problem... it's not like it would do me any good to go around bad mouthing his business, no one in Oregon is gonna care about a dealership in Texas! but Jay is an honest stand up guy, and even though I may only be a one time customer, it didn't matter. He treated me as if I we're a friend that he would see every day.
I bought two vehicles, and my only regret is that I bought one of them before finding Texas Auto Ranch. I called and left a message Monday morning and received a call back from the owner, John Phillips. I pass by his lot every day coming and going and noticed that he always seemed to have lots of nice looking stock on hand.I was in the market for a late model Infiniti and noticed that he had several on hand. When John called me back, I delivered my typical "This ain't my first rodeo speech," so as to let him know that I was not going to be a push over. John was very humble and friendly, it was immediately apparent to me that working with him was going to be fun and easy.After speaking on the phone a few times, curiosity finally got the better of me and I stopped by after work. John is a man's man who loves to talk about fishing and his kids, and we got along famously. He presented me with several options, and earned my trust by revealing several aspects of the deal that are normally kept from customers. It was an educational experience, even for someone like me whose bought several cars and has friends who have their dealers license.The car had some minor imperfections, but John made some calls and got me taken care of. As it turns out, this is not his first rodeo either and he is incredibly well connected, and apparently incredibly influential with his business contacts as he was able to get me some nice freebies and discounts.Having purchased 10 cars since moving to Austin, most of them at Austin Infiniti, I had a good basis for comparison for rating a car buying experience. John and Texas Auto Ranch are far and away the best I've ever encountered, and because of integrity, his personality, and his willingness to go above and beyond, he's earned a customer for life.
I went with a girlfriend to buy a car from Jay Blackwell, Pana Motors. I was obviously an outsider (not the car buyer), totally observing everything around me. First stop, the restroom. OMG... Great A+ and we are talking where mechanics roam, WOW! Oh... to note, I am a female, so very picky in that category. Jay, the owner, said he would meet my friend at 2:00PM and rolled up at 1:55PM with time to spare. He actually rushed BACK from San Antonio to Austin, just to ensure that he was on time for the appointment, another very impressive note. Again, I'm an outsider watching the entire car deal transaction and I've never seen such great customer service from not only a car salesman, BUT we are talking THE OWNER of Pana Motors, Mr. Jay Blackman. I personally grade Pana Motors an A+, 5 Stars, and my only regret is that I live in San Antonio and NOT Austin. I would love to send my friends Jay's way to ensure they all my friends receive the best of service.