Hoa Phat plays the game of ‘jungle laws Vietnamese Communist’ , they did not delivery the money to the recipient while the Name and the Address was correct in the ID, they said 'because the expiration date in the ID was expired', and also refused to delivery money to the secondary recipient who has 100% valid ID. After numbers of phone calls and 'begging for the money' from my relative to pay for the urgent Medical expenses, they acted like doing the charity to the recipient. This kind of behavior is similar to the 'Jungle Laws of the Vietnamese Communist' and now they are trying to implement in American soil, to the American people, just because they know we need to send money to the love one in Vietnam for emergency!I would find the other companies to send money, good bye to the ‘Vietnamese Communist behavior’ like Hoa Phat!
This place is a total mess trying to boom with no focus on their foundation.If you are looking into applying for the closer/funder position, make sure you're gay. If you're not gay, you still have a small chance, just hope you don't have small children. Closing manager is extremely discrimantory towards people with small children and who are not gay! This place focuses strictly on mortgage bankers. It pays no attention to what goes on in their operations dept. Very low pay for the amount of work you do, don't intend to have any family time and don't intend to be respected. The closing manager is not very knowledgeable in her department as a whole. No college education and definitely has never had manager training. If you want to work in Sente's closing dept, be prepared to work for an emotional mess of a person. Decisions made off of emotions and not actual performance. Look some where else unless you are absolutely desperate to be overworked, underpaid, and have terrible benefits!
Annie was my loan processor. Who closed my several loans within a year. I have to say annie is the best ever loan processor. I am a real estate agent working with my clients for many different lenders. I understand how complicate the documents is, How other loan processors doing their work. Annie always work with clear logical protocol, can clearly answer questions, explain reasons, share her knowledge, very professional. She like to work extra hour to get the loan in time manners so we have no trouble for closing on time. She also very cooperative to other party as well such as title company, real estate agent. Whenever I have client shopping lender for finance ANNIE'S name always on my top list. Because of her I am stick my finance with Austin First Mortgage. She is extremely good, reliable, responsible, count on person. I have refer all my clients to Austin First Mortgage.