08/19/2017
By: Stephanie J.
Juke Auto
People are always in search of a favorite restaurant, a mechanic, favorite clothes store, favorite gas station, hair salon, favorite doctor and so forth. When a person finds such places, they continue to return to because of, customer service, quality of work, atmosphere, location or price. Of these, at the top of the list is customer service, it’s what brings a customer back time and time again. There is a gem of an auto mechanic right here in Austin. I’m fortunate to be one of their regular customers because of their customer service and downright hospitality. Their quality of service has always been top notch; they do stand behind their work. Their price is very completive and very fair. I’ve been a customer of theirs since 2014 when someone recommended I take my car to Jukes Auto. It has been the best recommendation I have ever received. There have been numerous times I’ve had mechanical problems with the cars I’ve owned, the quality of their work have always been top notch. Customer service? Well, that has been nothing less than excellent. In the time since 2014, I’ve taken my car(s) to Jukes Auto; I’ve learned Jukes Auto is also involved in the Austin Community. I’ve met several people who recommended to find one of many of Austin’s “homegrown” restaurants, to me that also applies to car mechanics. Austin’s diversity is just one of Austin’s many strengths. As a transgender female, I have always been treated with respect and dignity by everyone at Juke’s Auto. A year ago, I had a headlight go out, I took my car by, Donny one of the shop managers got me in and taken care of right away. Two weeks ago, the same headlight went out, I again took my car in to, this time Mike, took care of me. Not only was my headlight replaced, Mike noticed I also needed an oil change. To me, this was taking care of me the customer. On 13 August, I again had a car problem, only this time the problem was with starting. After contacting USAA, I had my car towed to Jukes Auto. On Monday morning, I spoke with Mike, he said they already had my car in and was about to run the diagnostics. At 10 a.m., Mike called me to inform me I needed a clutch switch replaced, then he gave me an estimate of when they would have it ready. Like many people, I too depend on my car for transportation to and from work as well as to places like Wal-Mart, HEB, SAMS, Alamo Draft House, Kerby Lane, Patsy’s Cowgirl Café, UPTOWN, Wet Salon, Wax That and many other places. I had concerns there was a more serious problem, I was relieved to learn it was a clutch switch. Within three hours later, Mike called me to inform me my car was ready; I was pleasantly surprised my car was ready so fast. When the young man Bo arrived to give me a courtesy ride to pick up my car, he informed me the next day would be his last as he was returning to college. He said he was saddened to leave Jukes as he really enjoyed working for Mr. Jukes for the summer and had learned a lot. He also said he didn’t want to leave Austin. I was impressed by this young man’s politeness as well as his statement of enjoying working for Jukes Auto. It also demonstrated Jukes involvement in the community. Upon picking up my car, my gas hand was nearly on empty, which was taken care of by Jukes Auto. In the day’s since taking my car in, it’s never run better, it’s started every time, Word of mouth is the best testament to any business on quality of work and customer service. As I have done for a very long time, I will continue to spread the word about Jukes Auto. Jukes Auto is absolutely worthy of Austin’s BEST of Austin’s mechanics not only for 2017, Jukes Auto is Austin’s BEST MECHICHIC ….PERIOD !!
11/20/2014
By: Sona M.
Active Motorwerks
I did a fair amount of research before deciding to take my BMW to Active Motorwerks. I have been in the Automobile business for twenty five years, and I know all most all of the tricks, and the ins and outs. My experience started with a pleasant telephone call, resulting in an appointment. Already impressed with the efficiency of the outfit, I took my car down there for what I hoped to be a routine procedure. Mario and his crew did everything they agreed to do , and a whole lot more. The trouble with the 540i was much greater than expected, but with the aid of the computer readout, Mario took me through all of the scenarios, explaining my options at every juncture. Although, I didn't want to spend the money, the empirical evidence on the computer screen was backed up with straight talk and common sense. I thoroughly recommend Active Autowerks to anyone with a BMW. I drove down from Salado, TX, and it was well worth it. It is refreshing to work with straight talking honest people who have the technical know how and demonstrate evidence to support their diagnoses. By the way, their labour rate , at $100.00/hr, is less than most domestics, who range from $112.50 to $120.00 . I'm not saying they should raise it, but it does underscore the value of a facility which specialises in jobs other people don't have the expertise to touch. Great job, guys. I will not bring my cars anywhere else.
08/27/2013
By: giuli.superjolly
Pampered Auto Care
They like to save you money through smart preventive care.Respectful. Honest. Edin and Amela are so passionate about automotive work, they'll educate you on paper (draw a diagram, write a list of the parts in question on a legal pad) and then point out the actual parts in your car, show you an old part and a new one, explain how the pieces work or why the fluid needs to be replaced and in what time frame. They even helped me get compensation from a different auto repair place that had used an incorrect bolt on one of my struts.They stand behind their work with old-fashioned ethics & integrity. You'll feel like you have dear friends or family members working on your car, who really care. They work on transmissions and did my 100K mile tuneup. They also do jobs as small as an oil change, but it's the kind of oil change where they check your alignment & tire pressure & fluid levels and inform you if anything needs attention.They're kind & humane. They'll offer help with logistics, like taking you to work or driving your second vehicle to wherever you need it.
10/16/2014
By: Charles L.
Reliable Transmissions - South Austin
When my Audi A6 started slamming hard between 1st and 2nd I was pretty nervous about what was happening to my car. I have had it for a few years now without any issues at all, and although it has quite a bit of miles the car always drove great. Anyways, I did some research online and saw that Reliable has a north shop but just opened this shop which is closer to where I live. I liked that they had free towing because I stopped driving it after the harsh shifts. I didn't want to cause anymore damage then what was already done. So the towing was free and the inspection was free, everything was starting out on the right foot. David gave me a call with what they found, and the parts that he told me were damaged were consistent to the research I had done online myself. His prices were reasonable and payment plans worked well for me. As a young professional who just graduated, this repair really didn't have the best timing. But anyways, just everything from start to finish went smooth and pain free. David is great, he made this experience not so bad after all.
06/04/2012
By: philipdi
Leonard's Garage And Muffler Centers Inc
After reading the highly favorable online reviews for Leonard's, I decided to try them out on my 2011 Ford Escape. No question: FIVE STARS. While doing the 10,000 servicing, they identified the cause of a problem I had and recommended taking it to the dealer since it would be under warranty. They said to have the dealer call them if they had any difficulty determining the problem. Sure enough, the dealer called them.In addition, Leonard's staff is highly professional,friendly, and knowledgable, and their facility (South First St.) is spotless. They went to work on the car immediately, and the wait was a very reasonable 45 minutes.The best auto servicing experience I've had in my 45 years of car ownership.
02/03/2017
By: Shawna A.
Mina's Auto Care
I had just moved to the area and was looking for my "personal mechanic". I went to the everyday Meinke and Lube n' Go...horrible customer service and overwhelmingly high prices for simple things like an oil change!! After my third time of not even being acknowledged at these everyday places, I took off and drove down Ben White. I noticed the sign for Minas and drove in. Greeted right away!! Fast, friendly, efficient and even when out of the way to please!!! First time, and I was a VIP member with a card for my 5th oil change free :) Jay truly cares about his guests and it shows. I always tell my friends and family to GO TO MINAS! Please spread the word...you will not be disappointed!
06/23/2014
By: Katharine T.
Austin Auto Savvy
Austin Auto Savvy fixed the whole AC system in my Subaru. The owner - Jaime - was very straightforward and honest about the price (which he stuck to), the work needing to be done (before doing it), and his experience with Subarus (he has the special Subaru tools). I will continue to take my Subaru there because of these factors and encourage others to check out his service. I've got a pretty good BS detector - Jaime seems to me to be very hard working and honest. I'm finally very happy to have found someone that I trust to work on my Subaru (especially since the Austin dealership has abominable customer service).
09/21/2013
By: 422mari
Reliable Transmissions - North Austin
I was driving home from a mini vacation to Fort Worth when my transmission stopped shifting through my gears and I couldn't believe this was happening to me! With my home off 35 near North Austin I looked online for some transmission shops near where I lived to see if they could help me out or tow me to them at all. Reliable Transmissions answered their phone and were very helpful and accommodating. Their service here was top notch and really above what I expected out of an auto repair shop I have to say. I will definitely go back here if my car ever needs to be worked on again, I'm so glad that I found them!
07/23/2013
By: billyahr8
Reliable Transmissions - North Austin
After driving my Audi A6 around from shop to shop to get their diagnosis on my car, this shop was the one that I went with for a few reasons. One, their diagnosis was free and they weren't lying about that, David had a lot of experience repairing transmissions on Audi's and knew about common faults with the transmission, he acted open and honest with me numerous times, and the price he quoted me was in the price range I could afford. Needless to say, my experience repairing my Audi transmission and doing so at this shop went above what I thought it would, and I will be a repeat customer here for sure.
04/18/2017
By: Skip M.
Christian Brothers Automotive
I went to get my car emissions tested at a different place. They couldn't read the computer. The battery had been disconnected and that resets the computer. The shop I had it at couldn't figure it out and told me to try to get a waiver from DPS.So I took the car and went to Christian brothers for help. Fred, who I had been snippy with last time, took it and told me there was a little trick to this and he fixed for free. Didn't even charge me for labor. I love these guys they really know what they are doing and no matter who you are they try to be the best they can be and dang they are good!
Tips & Advices
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill. The best way to combat these types of problems is getting a written estimate before work is done so you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage.
Yes. Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop.

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