Department Of Human Services in Aurora, IL with Reviews -
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By: Debby S.
Children & Family Svc Dept
I would love to tell the whole story but i have to shorten this cause it says so , back years ago Mr. Mays came to my door with the police i let them in , i did nothing wrong , i had just come home from the hospital from surgery and had about 150 stitches in me . this was a surgery that happened every 2 week and went on for a year. So i had one child in school and 2 at home and we were getting ready to move Mr Mays told me to shut up dont move (duh) and took my children in the basement where he badered them trying to get them to say i beat them . when the other child came home he had to go to DCFS office to see Mr Mays and was taken to a room Where Mr Mays badgered to say the say thing and then something else happened and it took awhile but are son finally told us what it was My son called him a pervert . I call Him a pig. I never put a hands on my kids , They werent saints but they never needed to be hit. i was found guity . I can prove i never hit my kids , sounds like lawsuit
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By: Dicky N.
VNA Health Care
My wife has been a patient here since 2012. Last Friday we received a call saying that our upcoming appointment has been cancelled due to not taking our insurance anymore. This is 3 days before our scheduled appointment. My wife sees a psychiatrist and needs her meds. I told the person we are willing to pay for the appointment until we get it figured out. They refuse to give a price, what it would cost and YES, refused to see us. The doctor refused a request to fill the meds for a week until we find a new doctor. The billing department says they changed this insurance policy as of January 1, 2016 but I received this call February 19th. Billing says the clients should have been told this before January 2016. 60% of the procedures on their that the insurance was billed for was NEVER DONE.I'll vigorously persue this with the attorney general and file a complaint with the health board. Anyone reading this, please find another facility for your loved ones. SincerelyL Nankishore
By: Annie K.
Human Services Dept
The absolute WORST. Voice mail boxes are always full and they NEVER clear them; you can't ever leave a message for your caseworker. I've never even spoken to mine....I gave up and went there in person, waited 3 hours and saw someone else. Fax in a salary update? Prepare for them to LOSE it; meanwhile your SNAP benefits expire and your kids go hungry. LONG lines - this place is more depressing than Cold War Russia. At least the office in Kendall County that closed had people that CARED and tried to help. The Aurora office sucks.
By: gina64
Human Services Dept
Be prepared to be disappointed with so many things about this office. The lines are long and customer service is very bad. I had mailed an application for medical assistance because I didn't want to wait in line (they do have a drop box of which I was not aware of) Three weeks later I went to ask about it because I had heard or received nothing. Come to find out they had nothing in their system about me. The receptionist said that I would have to fill in a new application. Now I have to wait about another 2 weeks just to find out if they even received it. Calling the office on the phone is even worse. It is automated and when you enter the # to speak to an "attendee" you get a busy signal. I don't want to give this place any stars. All this waiting is making me miserable.
By: mag2008
Human Services Dept
No service at allThey never answer their phone, transfer with no notificationsZERO SERVICE!!!!
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By: gina64
VNA Health Care
DON'T GO THERE! They don't deserve any starts. They do not know at any time what is wrong with you. They will just keep asking you. Then when the doctor sees you, you they will ask you again and you won't even get a good diagnosis. They just don't seem to care.
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