In May, I made an appointment via messenger on FB. They inboxed me the morning of my appointment to let me know they were running late although I called two days prior to my appt to confirm. Although I was disappointed with the lack of promoters and concern for others' time, I was pleased with the outcome of my hair. First strike. In early August, I called to make an appointment with the hopes of a better concern for time. I get to the salon and wait. And wait. And wait. A client shows up and later her stylist. We all go inside the building and I continue to wait. Caroline finally shows and proceeds to do a wonderful job with my hair. Second strike. So while I am in the salon, I attempt to make an appointment for August 26th - third style of appointment making. I explain to Caroline I have a baby shower but I really need to get my hair done for a vacation the following weekend. She tells me to make the appointment online because of how they prioritize appointments. The priority is online, stop-bys, then phone calls. Maybe this is the answer. Maybe I have found the key to promptness. I leave that day thinking I have figured out the secret... I make the appt for 9 am August 26th. I make my deposit of $50. On the day of my appt, one hour before my appt, Caroline texts me to say she will be an hour late - STRIKE THREE. At this point, I am livid. Now she is messing with plans I had for the day. I can't do that. I call another salon to make an early morning appointment. I respond to Caroline asking for a refund because this missed appt is not my fault. She said I would get it. Three days later, I call my bank to dispute the charge because no refund was issued and she stopped responding. This place has no concept of time and no respect for customers time. Hair styles are good but you have to weigh your options.
03/07/2015Shekinah Hair Braiding by Grace
First I would like to say they do an AWESOME job on hair, however the service is VERY unprofessional. My first unprofessional experience, my appt was at 4pm and when I got there she was finishing someone's head, not a big deal right?!? Well after I sat for 30 minutes waiting on her to finish someone else's head, then she came and asked me to take her to the hair store because they were out of hair. So we didn't start until after 5pm. When I left it was 5:30am the next morning. That's way too long for Sengalese twist. However, I gave them a second try. Again VERY unprofessional. My appt was at 8:30am with Grace on a Friday, which I took off from work to make these accommodations. I called her as advised, to say I was On the way at 8:10. I was informed by her that she would not be able to make it by 830 to give her 40 more minutes bc she had to get her kids ready for school. She said if her sister was already at the shop that she could start on it. I got to the shop by 830 and no one was there. The sister then opened the shop at 8:40 and then begin to clean up from the night before while I sat and waited. We did not start on my hair until 9:15. Then 2 more women who were obviously scheduled for an appt as well came in. Grace(the stylist/owner) still was not there and her sister had begun on my hair. So there was 3 ppl there at this point with only 1 stylist. Grace finally came at 10am. She advised that she would have to work on myself and another girl at the same time, so she would work on me for a couple of hours and then the other client for a couple of hours. While she was working On the other client, I was just sitting there. When I addressed Grace with my dissatisfaction, she responded by saying they are humans and they get tired. I explained I understood that, however don't continue making appts if they are tired and not going to provide the best customer service. I expressed that I had prior engagements that night at 8pm and obviously she did not care. To end this story, I did not leave until 1:30am Saturday morn. I WILL NEVER GO BACK TO THIS SHOP AGAIN. I can not deal with the service of double booking and being there all day.