To begin my review, i had my daughter call and get all the info on my 2008 lacrosse i saw on the website,i talked with the salesman and had appointment to come sign and drive my car home! Great experience! Next experience,our car had to be towed to Masters, Charles was great in the info getting back to us and having the car done as he promised.We had to go back only to find out we are looking at more repairs that we couldn't take care of this time.We discussed possible trading the car, Charles was so kind to try to get salesman to help us and could have come back on Sat to chat with him.I received the satisfaction form in mail and decided to put my experience here. I have had the best experience at MASTERS BUICK!
This is my 1st time buying a Buick. I must say, working with Master Buick and my salesman, Wade Howard, made the experience pleasurable and effortless. I told Wade exactly what I was looking for, how much I could spend, and I did not have a 'trade in' for him to work with. Wade went to work immediately. Once I arrived at the dealership, the vehicle I picked out was full of gas and waiting for me. I couldn't be happier with my decision. Everyone at the dealership was kind, friendly, professional AND NO high pressure sales tactics. Because of this, I will continue to be a life long client of Master Buick and Wade Howard.
We have been looking for a good car for my elderly mother to drive, and we decided on a Buick Encore. Master Buick not only was located close enough to us, the car selection and offers were outstanding. I had talked to Mr. Gene Baxley before, and he had been understanding and, what we appreciated most, not high-pressure in pursuing a sale. On the Master Buick website, we saw that there was exactly the Buick Encore we would be interested in, we contacted Mr. Baxley, and he set up an appointment for a test drive. We made a deal that day and traded my mom's car for the exact Buick Encore we wanted.
I took my 2012 Sierra in for a leveling kit to be installed, dropped it off at 8 am and Nick Faulkner promised that it would be ready by the end of the day. I received a call from Nick at 12:30 he said it was ready, I went to pick it up, they had washed my truck, cleaned and shined my wheels and tires. The 2" leveling kit looks and rides awesome!!!!I have oftened wondered why so many people recommended Master Buick GMC and now I see why, great service and great trucks and cars!!! Thanks again Nick:)