03/07/2015Shekinah Hair Braiding by Grace
First I would like to say they do an AWESOME job on hair, however the service is VERY unprofessional. My first unprofessional experience, my appt was at 4pm and when I got there she was finishing someone's head, not a big deal right?!? Well after I sat for 30 minutes waiting on her to finish someone else's head, then she came and asked me to take her to the hair store because they were out of hair. So we didn't start until after 5pm. When I left it was 5:30am the next morning. That's way too long for Sengalese twist. However, I gave them a second try. Again VERY unprofessional. My appt was at 8:30am with Grace on a Friday, which I took off from work to make these accommodations. I called her as advised, to say I was On the way at 8:10. I was informed by her that she would not be able to make it by 830 to give her 40 more minutes bc she had to get her kids ready for school. She said if her sister was already at the shop that she could start on it. I got to the shop by 830 and no one was there. The sister then opened the shop at 8:40 and then begin to clean up from the night before while I sat and waited. We did not start on my hair until 9:15. Then 2 more women who were obviously scheduled for an appt as well came in. Grace(the stylist/owner) still was not there and her sister had begun on my hair. So there was 3 ppl there at this point with only 1 stylist. Grace finally came at 10am. She advised that she would have to work on myself and another girl at the same time, so she would work on me for a couple of hours and then the other client for a couple of hours. While she was working On the other client, I was just sitting there. When I addressed Grace with my dissatisfaction, she responded by saying they are humans and they get tired. I explained I understood that, however don't continue making appts if they are tired and not going to provide the best customer service. I expressed that I had prior engagements that night at 8pm and obviously she did not care. To end this story, I did not leave until 1:30am Saturday morn. I WILL NEVER GO BACK TO THIS SHOP AGAIN. I can not deal with the service of double booking and being there all day.