I cannot say enough good things about Augie's Carpet Cleaning. I have never before written a review on a website, but because this company went above and beyond I felt compelled to write. First, when I called to make an appointment, Naomi was pleasant and helpful and answered all of my questions. I needed to make an appointment quickly to clean up a yucky milk spill on my carpet which I was able to do. Joe showed up on time and did an amazing job. He was professional and hard working. But the part of the story that prompted this review is that when I woke up in the morning, I notice several round spots one of which was by the milk spill. After pondering what to do for awhile, I decided I needed to call Augie's back and see what they could do. It was unbelievable. Naomi was again pleasant and told me she would have Joe stop by and take a look. I kid you not, in a 1/2 hour Joe was at my door. He worked on those stains using special equipment and products. I couldn't believe how hard he worked on those stains and they look great. He told me that this is called wicking. Sometimes stains surface while the carpets are drying which makes sense because I know these stains were not there when he left originally. The way they took care of this problem was amazing. And then to top it off, Naomi called back to make sure I was satisfied. Wow! Unbelievable service. I will definitely be using this company again and I would highly recommend them to anyone else.
We live in a tri-level walk-up condo and have had our carpets done several times, by several companies. They all did a fair job, but charged us extra for each stair, didn't go above and beyond in any way, and charged a fortune for scotch guarding, so we usually limited it to the family room/kitchen area. Augie's had a special and not only cleaned our who condo, but also all of our stairs (3 sets) and a small area rug and scotch guarded the whole place for the low price we were quoted (despite the fact that it didn't include the basement stairs or area rug initially). They also did a remarkable job, and our carpets are cleaner then when we first moved in 7 years ago despite a toddler having lived there. I could not be more pleased and would highly recommend them. Lacey Salerno