Brent Dickinson of The Office Assistant has been helping me with my computer for over 2 years. Not only does Brent excel in the type of computer assistance one would expect from an IT professional, he goes above and beyond what is asked. My 89 year old uncle in Germany decided he wanted to learn how to use a computer. Brent helped research the computer, and while I was visiting my uncle, Brent used remote support software to modify my uncle's computer to make it easier for my uncle with poor eyesight; Brent added additional virus protection software, programmed the new mouse, enlarged the icons and duplicated them in the bottom tray, programmed the computer for ease of access to frequently used websites and to automatically translate webpages, added remote support software so I could access my uncle's computer from my home -- he did this all from his office in California. He is responsive, he takes the time to explain what he is doing and why. In my eyes, this was above and beyond the services IT folks usually offer. If Brent cannot help, he is honest about it; I totally trust him with my computer and confidential files. In a word, Brent is extraordinary and I highly recommend him when you need help with your computer. Karen MitchellShorewood, Illinois
I'm usually suspicious of only good reviews, but was very pleasantly surprised to experience that Brent fully deserves his 5-star rating. I had to get a new laptop in an emergency when my old one died. I had a two day turnaround time, a limited budget and many requests. Brent managed to accomplish all I needed and more. Not only did he fit my budget and timeline, he also provided his valuable knowledge on the best anti-virus software, which brand, how and when to renew, etc....he provided me with great office tools...he told me how to prevent overloading my battery which was the chief reason my laptops keep dying....and all of this for a very reasonable fee while he sat patiently explaining and answering all my questions. I can't recommend Brent highly enough.
After rereading the other reviews for Brent Dickinson (The Office Assistant) -- all I can say is DITTO, DITTO, Ditto!!! Everything said about him and his skills is true, (knowledgeable, patient, quick to respond to your problem, very reasonable for his level of expertise, etc.). I am 74 yrs. old, and it's difficult for me to understand so much of today's tech. BUT Brent quietly and clearly explained what was necessary for ME to know and completely took care of the complicated "stuff" I don't need to know! He's a refreshing "breathe of fresh air" for us seniors to deal with! (An easy -going "old soul" personality - who's an expert on today's tech issues!)
Brent is definitely my go-to computer genius and lifesaver. Although I'm on the East Coast (NC), it makes no difference; his expertise in solving all my issues has been extraordinary. I am a senior citizen and not very tech savvy; I have been browser_ hacked; had problems with virus and other attacks and Brent has cured them all (plus lowered by stress level to zero) :-) He is prompt, big-time patient with all my queries and limited tech knowledge; has handled everything with professionalism, patience, integrity, and humor! So grateful that he was recommended; he more than meets high criteria standards!
We have used Brent Dickinson with The Office Assistant several times to help us with our computer needs, especial converting from an HP to a MAC. He has responded to our requests for help quickly and solved our problems expeditiously. He comes to our home and is very patient, courteous, quiet, resourceful and diligent. When he did not have an immediate answer to a question, he researched the problem and found a solution. We recommend him for hardware and software needs.”