Vacation Express should get a negative 5 review. DO NOT use them! My friends and I experienced the worst trip to the Dominican Republic in September 2017. The hotel that Vacation Express recommended (Occidental Caribe) was terrible - rude staff, terrible accommodations in two different rooms (broken doors, stained towels, broken toilets, nasty disgusting showers). When we called Vacation Express for help, their "supervisor" was rude, condescending, and disrespectful. The representative on site lied to us. Vacation Express wanted us to pay additional money to go to a new hotel and said that we most likely would be penalized for leaving Occidental Caribe early. However, the representative on site never mentioned that to us until we had spent half a day looking for a new hotel, and then lied and said she told us that. So we would be paying double for one hotel stay. Vacation Express said that’s their policy – so beware. The “Post Travel” Dept is not helpful and Vacation Express refuses to take any responsibility or acknowledge the treatment we received from the reps. Look for another travel agency, unless you want to flush your money down the toilet and enjoy a ruined vacation.
"You should have read the fine print" - Monique, Supervisor from Vacation Express. 48 hours before I trip departed, Vacation Express alerts us that the hotel is over booked and that they don't have a room for us. Over 4 hours on the phone, most of it on hold, only to find out that we either pay $1000 more, or they'll give us our money back. The most horrific customer service experience I've ever had in my life. If Comcast had a travel agency, this would be it.Please learn from our mistake and do not risk losing your entire vacation time to this unprofessional, sad excuse for a travel agency.