I am completely unhappy with the service this company provides. Their salesman straight up lied to me when he was explaining the terms of what they were selling. When the technician showed up, she explained that their salesmen are known to lie and that it's not cool. Unfortunately, the office was closed, and we couldn't make a complaint right there. If we hadn't already moved all of our furniture away from the walls, we would have declined service. I cannot recommend this company for anyone. You won't know what you're getting, until after they show up and charge you. More details can be found below.A sales agent named Byron came to our house and told us that Aptive treats our WHOLE lawn. When the technician Shannon showed up, she explained that she only needs to spray the perimeter of the house. Spraying the lawn and killing all the eggs in the lawn wasn't part of it. Byron also told us that there was no contract unless we decided to cancel after the first free treatment. In this case, we'd have to pay for the first treatment, but when I specifically asked if there would be a penalty for cancelling at 6 months, he said there would be no problem with that. The service professional Shannon came to service my house two days later with a contract that stated I must sign up for a year or I owe them $229 for the first free service. Byron also told us that their service professionals would clean the outside and INSIDE of our house of spider webs. When Shannon arrived, she said that she isn't allowed to bring a long pole duster into the home due to company policy, and therefore can't clean the spider webs on my second story ceiling. Again, I do not recommend this company at all. Do not trust their sales or business team.
I would like to commend Mr. Romaine Knight on a job well done. He provide prompt service, courteous, and provided valuable information concerning the company and products used. When my husband signed up for the service, the sales representative DID NOT tell us that no children under a certain age could be in the home during the time the inside of the home was being treated. The only thing the sales representative stated to us was the fact that the products was pet and kid friendly. We were unaware of the policy until Mr. Knight informed us the day of the service that children would have to be out of the house for at least 2 hours after treatment. Due to the fact that we were unaware of the policy, Mr. Knight allowed me time to call my husband to see if he still wanted the service. Once my husband agreed to go ahead with the service, Mr. Knight provided the approximate time he would need outside to treat our yard. This was to allow me time to get my children situated and out of the home so that he could treat the inside of the home. Thanks again for a job well done. Aptive, he deserves more than $5.(Wife of Customer Dorneze W.)This rating is based off of the Service technician only....NOT the Sales rep who provided false information.
Extremely professional and trustworthy company. I had been dealing with a squirrel issue for a few weeks. I am pretty handy around the house so I thought it could be something I could deal with on my own. After several weeks of frustration I finally decided to hire someone to take care of it. Its a good thing I found Titan! They came out on time (a big plus in my book!) and the conducted a thorough inspection of my entire property. There was minor damage to wiring and my insulation was soiled and matted down so not only were these squirrels keeping me awake, they were making my HVAC work overtime! Not good. The technician also identified all the places the squirrels could access my home. He put together a plan that would remove the squirrels, seal the squirrels out, and he was also able to provide us with an insulation quote (one-stop shop!). It was a big job but the price seemed reasonable so I went ahead and got it done. After a week the squirrels had been removed and the house is sealed. Titan cleaned the attic and installed the insulation the next week. I've already noticed a huge difference in my power bill and of course, no squirrels!!! Call these guys, they are fantastic! I would highly recommend them.
Our initial service was with Trevor, who was very polite and professional. However, I'm here to rate the pest control not the personability of the employees. I specifically waited until we'd had 3 applications to make sure my review would be fair. We had a huge ant problem on both porches and in the yard. That has been reduced, so that's good. We have also seen a big reduction in insects in our downstairs play room (only 2 spiders). However, we contacted the company 2 days ago because the spiders are taking over our garage and back patio and have yet to hear back. I'm very disappointed as it seems this company is eager to please in the beginning, but service drops off as time goes on. I was urged very heavily to write a review after the first application, which I feel wouldn't have given a good picture of the actual pest control service. I'll update if it gets better, but so far I'm not wowed.
William Franklin came and treaed our home exterior as well as the interior or my home and deck. I'm writing to express our thanks for having such a great technician. William was professional, thorough and friendly. First of all, he gave us so much service background as he walked around to asses, ask questions and investigate our situation. William did an excellent job communicating our options, ongoing support and ensured we understood all opportunities available. He then got to work as though we were his first client of the day and his top priority, Whatever you do to train for customer service, keep that up! Williams' upbeat, enthusiastic, friendly manner made our interactions wonderful. We so appreciate the services Alterra offers; and to have the work done by a competent fellow like Willaims F. really adds confidence and value.
Alexander Termite And Pest Control Co Inc
We've used Alexander for over 20 years for pest control and termite service. For all those years, we basically had the same person treat our home (we had a sub for about a year when our regular guy was deployed in the reserves). He always asked about our daughter and our dog. He just recently retired, and we are excited to meet our new technician, as I know Alexander hires excellent people. We've never had a major problem with pests. For termite control, we have an old house, and they are always honest about when we need - or don't need - retreatment. Pricing is fair and honest. They always call to schedule a treatment. I've recommended them many times over the years and will continue to do so.
Today I met with Lennoy, Aptive service professional. He assured that the products used for the extermination of insects such as roaches, wasps, spiders,etc. was safe for the children and pets; after that he thoroughly treated all the house inside as well as outside. Lennoy was prompt: right at 10 a.m. as scheduled, professional in his appearance and his polite manners, respectful of the owner's property: he put his slippers on while inside the house, and explained when and what the next treatment will be for. I was very impressed by Lennoy, and as a vice president of the Highland Lake subdivision HOA would recommend him to other without hesitation! Thank you, Lennoy!