08/11/2017Joiner & Associates Realtors Inc
Writing this review from an owner's perspective who used this company to manage my property for several years. When I first started with the company, Hank was in charge. I have had issues ever since the new manager took over. I had to have several conversations over many months to find out why I was getting charged every single month for landscaping when there should be no need to mow my property in the winter months. I then had to explain how the bill should clearly state what is being done for the $100 each month; I wanted a more detailed accounting for how my money was being spent. Then during turn of the property for a new tenant they spent $600 to 'paint' without first getting my approval. It clearly stated in the contract that they need owner approval to spend more than $300. The excuse was that they didn't have enough staff to make phone calls because they were too busy during that time to let the owner know beforehand. In addition, I was charged for 'cleaning', removing items from the ceiling and filling holes which should have been the onus of the tenant to do prior to leaving the property. This all came to a head when the AC went out last month. This company does not know how to deal with a home warranty. I was informed on a Saturday that the AC was out so I contacted the home warranty company then let Joiner know that the AC repair company would contact them to schedule an appointment. I asked for a call back on Monday and I was told no one was in the office on the weekends and no one would be back in the office until Wednesday because of the July 4th holiday. I told them I hoped the tenant was alright with waiting that long but that was unacceptable. I was then told later by the tenant that they threw me under the bus by stating I was the reason they had to wait until Wednesday. Poor communication from the management company not to mention unprofessional to put the blame on the owner. If I was to coordinate with the tenant, I should have had the tenants contact information and then why would I need to pay Joiner?! Due to the additional time without AC I had to offer concessions to the tenant which meant that I wouldn't have enough money to cover my mortgage again. Then, Joiner tells me he is terminating managing the property, because this is 'outside the way they normally operate'. Because they can't handle the responsibility of dealing with emergency maintenance issues, he quits. Well, I say good riddance. The tenant is also happy to not have to deal with them any more.
07/18/2017Joiner & Associates Realtors Inc
Don't be fooled by the cheap rent and good locations. There were so many maintenance problems with my apt(a literal hole in the wall when I moved in) and common area problems were seldom fixed (broken lamps in common hallway, huge gash in outside door). You have to fight for your own parking space on Game days, there is no mailbox for you to send out mail on site, and on top of all that, when you move out, they charge obscene amounts, such as $100 to paint over a few wall smudges and $40 to simply clean a toilet. Trust me, it's worth shelling out a few more bucks to live in a place where the landlord actually cares about your home.