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11/05/2014
By: Ryan J.
Newell's Automotive Center
Based on several different visits to Newell's over the years, I have to say that Mark, the owner, has treated me as fairly as anyone I've ever seen. Recently I was told by another auto shop that I needed about $1,250 in repairs done to my car (which is probably about the total blue book value of my entire vehicle). I took it to Newell's to have the same service done for $920, which is a savings of well over $300. However, once they got my car up on the rack, they called me and told me that those repairs were NOT needed. Mark could have just gone ahead and done the work, making a quick and easy profit on repairs to my car. However, he was honest with me, and it cost him that profit. But HONESTY and INTEGRITY seem to be the order of the day at Newell's Automotive. To all who might read this review, allow me ask you a question: When is the last time an auto shop was perfectly honest with you, even when it cost them significant revenue? Well, Newell's did just that, and I won't soon forget it. This is rare in the auto repair business, but Newell's has treated me right from day one. They have earned my trust.
12/24/2013
By: Michelle L.
Bob Ts Auto Service
This service shop and owner are awesome! When driving from Texas to Kansas on Christmas Eve, our truck engine started to misfire badly. Knowing it was probably a spark plug issue, we began looking for a repair shop in Ardmore to help us. Not many places were open on Christmas Eve. Found one, Clark's Derby, who said they could do it but had to go to lunch first and would be back in two hours. Seriously?!? Started calling around and reached Bob T's. Bob, the owner, told us he was just shutting down to join his family for Christmas Eve, but told us to come in anyway. He was able to fix the problem fairly quickly and had a great attitude. He could have charged an arm and a leg since we were between a rock and a hard place trying to get to Kansas on Christmas Eve, but he priced his service fairly. He even directed us to a nice neighborhood diner where we could eat while he did the work. Can't say enough about Bob T's. Great guy - great work!
Tips & Advices
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill. The best way to combat these types of problems is getting a written estimate before work is done so you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage.
Yes. Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop.

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