The Cat Clinic in Appleton, WI with Reviews -

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By: imissbaxter
Fox Valley Animal Referral Center
I would highly recommend their services.I was really surprised to hear such negative comments about FVAFC. Last week we came home to find out 8.5 year old dog unable to walk with his back legs and signs that appeared to be significant neurological issues. This was a very quick onset of issues that night and when the local vet who was still open didn't feel they could provide the appropriate services, we brought him to the local Vet Emergency center. We paid for our visit there; our dog was given an injection for pain, and due to the severity was referred immediately to FVAFC. The communication between the facilities was excellent and every staff member we interacted with was caring and considerate. We were informed of the cost being $3500-$5000 and explained what procedures would take place to reach that cost including possible surgery which we expected. Our dog stayed the night, and we got a phone call at 6:30am the next morning with a status report from the vet and were informed throughout the day of the time the scan would take place. We visited our dog prior to the scan that next day, could see that his pain was being properly managed and the staff was very understanding and accommodating. The surgeon thoroughly explained the large mass on his spinal cord and showed us the images. We were not comfortable making a permanent decision without knowing what the mass was so a 2nd opinion to a radiologist was sent out and a Spinal tap was recommended and performed. We received a call later in the evening confirming the large mass was cancer. It was a very poor prognosis because of size and location of the mass. This is a referral center with specialists. Specialists are expensive but because they’re specialists is why we are taking our pets there. I would take any measures I could to help diagnosis or determine a treatment plan for myself or my family, and this is the same for us for our dog. At no time did I feel pressured to proceed with more expensive or unnecessary treatment options or tests, and I entirely believe the appropriate tests were done and we were referred to the right specialists at the right time. The euthanasia process was the most calming and relaxing it could have been; the nurse and vet were very empathetic to our situation and we held our dog before, during, and after the injection. The process was painless and lasted a quick 30 seconds, but we were blessed to be with our dog throughout the entire process surrounded by supporting staff.I could not have asked for anything more for a situation that brought us so much heartache. Of course, I wish my dog never needed to be brought in for any of the services, but because he was, I was very grateful for the staff and experience we had here. The services cost us considerably less than the low end of the expected quote and we paid before we left that evening. All arrangements were made and explained to us regarding the cremation process.
By: tmg2416
Fox Valley Animal Referral Center
They care about your pet, it is a high tech facility, and they go through options with you very thoroughly. We took our dog here after she developed sudden and quickly progressing neurological symptoms. We first saw our regular vet who didn't have the technology to do much beyond x-rays, which were not conclusive. He referred us to either the Green Bay or Appleton center. Because it was later in the evening and we live near Green Bay, we took her to GB overnight just so someone would be watching and taking care of her in case she had complications we were not equipped to handle. Because she needed a CT scan, we moved her to Appleton the next day. We got right in, they knew we were coming and were all ready for her when we got there. The doctor who examined our sweet dog was very thorough in her explanation and gave us several options and sequence of events. She also patiently answered all of our questions. They then called later in the day to tell us our baby was going in for her CT scan and they then called with the results and told us what would be happening next. They wanted to be thorough and have one other specialist read the scan results before jumping into the surgery. Both doctors we spoke to were very nice, helpful, and thorough in the explanations of what was happening. She goes in for surgery tomorrow and feel confident everything will go well because these people know what they are doing, they have extensive high tech equipment, and they care about your pet. They even told us we could go back and see where our baby would be kept, and showed us the ICU and various equipment they have there. I felt they went way above and beyond and we were extremely comfortable leaving our baby there, knowing she was in good hands, with people who cared. I wasn't overly impressed with the GB center, but the Appleton center is awesome. Sure, it is expensive, but they do a good job going through all the costs with you up front and leave the decisions to you. They do not force you to do anything, they give you the options, the costs, and let you decide. All these negative posts about the costs probably come from people looking to get A+ care for the pets at cheap prices. Please! If you want the best care for your pet, you will have to pay for it, that's how it works people. Same is true of human medical care, you know. I would go to the Appleton center again and would highly recommend it to anyone who needed emergency or more complicated care for their pet.
By: joseph.holschuh
Fox Valley Animal Referral Center
The truth lies in between most of the posts here. Fox Valley Animal Referral Center is a spacious, clean, well-staffed, high-tech facility. If your pet needs emergency care, she will be in good hands here.It is expensive, though. In fact, it's quite expensive. They are upfront about costs, but they do require payment at time of admittance. On top of estimated costs, they will call and request to run additional tests at additional expense.This was the only time I felt that they were taking advantage of emotion. We brought our one-year-old Golden in with continual seizures. Some of the tests we were asked to run had no immediate (or at least practical) relevancy to the condition. They asked to run a test for a lung condition that can move to the nervous system. I agreed, but upon further research I learned that the likelihood of this is ~3%. Not only that, but if it moves into the nervous system it is almost assuredly fatal (meaning there was no course of action for us to take--even if we wanted to). I felt this was somewhat predatory on the part of FVARC. I got the impression that part of the veterinarians' jobs at FVARC is driving up price.With that said, though, they fixed the problem. They were eventually able to control the seizures and set her on the path to recovery. This is after my regular vet wasn't able to help.FVARC has the resources on-hand to help your pet. Just be sure to keep your head on and watch your wallet.
By: bill.abey.5
Fox Valley Animal Referral Center
Whats in your wallet??? I just transfered my pet to the referral center on the advice of my vet. Friday night, no other feasable options,desperate! I had all the medical records and an intavenous bag to be hooked up. First I was .the estimate of costs and I noticed it was 90.00 for an exam. I had just come from my vet. with all the records! (x-rays,ultra-sound, medication,etc) Pay at this window up front! Show me the money or go home! The clinic wanted to repeat tests I had done already and call in specialists at a cost of several thousand dollars but not untill Monday.I opted to get a third opinion that they were not to fond of and had imediate surgery on my pet. He probably would have been dead if I had waited for them. My pet is doing fine now and expected to make a full recovery. To their credit; they did take good care of my pet and answered all my calls reguarding his condition. The visitation rooms were very nice but we never got to see how our pet was boarded in the back room. I would not recomend this facility to anyone unless you are between a rock and a hard place like we were, Get your pet out Monday moring before 10 or it is more$$$$.The surgery,2 days boarding, and medication cost less at my third opion than three days at the Referral Center.
By: russ1957ad
Fox Valley Animal Referral Center
We were impressed with all the staff we came in contact during Elsie's (our 16 year old dog) stay the past few days. Dr. Peters, Dr. Graham and Nickie (?), were very good at explaining what was going on, and what they recommend. We even just got a follow-up call from Dr. Graham.The facility was very transparent in letting me know the costs up front, and there were no surprises when we got the final bill. We were given the options and the final choices were ours. While the cost (just under $1,500) may seem high to some, we feel it was well worth it for the efforts that were put in to help come up with a final diagnosis for an important part of our family. This is a "referral" facility, for emergencies, or when your local vet can do nothing further. I see about half of the other reviews on this page mention the financial cost, or the coldness of finding out the cost, or resolving how payment is made, up front. Specialized medicine is expensive and in most cases, unlike humans, there is usually no insurance or government coverage. I found the doctors and other staff very empathetic to our emergency, and kept us fully informed.
By: pat.strasburg
Fox Valley Animal Referral Center
My local vet referred my yellow lab Buddy to FVARC (about a 4 hour drive away) for his laryngeal paralysis. From the day I first spoke with the staff at FVARC to make an appointment it was a great experience under very frightening circumstances. We met with Dr Bruce the first day for a consultation and he answered all my questions and treated Buddy with kindness and compassion. We were required to pay a deposit for the estimated quote they had given us over the phone. It was right in line with the quote they had previously provided to me.His staff gave us a tour of the facility that day and we returned the following day for surgery. The surgery was successful, there were no surprises, the staff had covered all the bases. Dr, Bruce called once Buddy was out of surgery and again the following morning to give me an update and find out what time I wanted to pick him up.We were treated with the utmost respect and kindness from the first phone call to the day we walked out following surgery.They know their stuff. The facility and the staff are all top notch. Is it cheap? No. Is it fair? 110% yes!
By: Jerry J.
North Heights Veterinary Clinic
We had been taking our dog, Montana there since 2007. Every appointment we've had the staff was very friendly and explained exactly what they were doing. They are also very reasonably priced. Recently we took Montana in and she crossed the "Rainbow Bridge". I cannot thank the staff there for the compassion they showed us during one of the saddest times of my life. Today we even received a sympathy card. I cannot say enough good things about them. Thank you North Heights Veterinary Clinic from the bottom of my heart!
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By: Courtney B.
Fox Valley Animal Referral Center
We had to bring our elderly cat in very late at night after two seizures, everyone was extremely compassionate and comforting. We had to put her down after a few tests that determined she most likely had diabetes or worse, she was 19. We got to hold her as long as we wanted before, during and after. They offered private cremation as well, and all together we only paid $350. I don't understand why there are so many bad reviews, our experience was so comforting. Highly recommended
By: maise10
Animal Medical Center Of Appleton
The doctors and staff are very friendly, helpful and honestly care about our pets. They cared for our dog for 12 years and now our 3 cats. One of our kittens needs surgery after he tore his Achilles tendon. They did a great job repairing it. He is now as active as every with no side effects. Great job! Thank you very much.
By: beefrankey
Animal Medical Center Of Appleton
These folks saw Charlie, my sick bird during office hours when the Avian Vet I was established with couldn't see him. They were great at examination, diagnosis and treatment! I'm impressed and moving my bird's care to this competent practice!
Tips & Advices
Most 24-hour clinics do not allow owners to stay with their pets overnight. However, many do have specific visiting hours or will let owners see their pets at any point during the day. In addition, owners can call most clinics at any time for an update on their pet's well being.
  • Important phone numbers, especially those of the the veterinary clinic, the animal hospital or emergency clinic, and the poison control center
  • A book detailing pet first-aid steps
  • Copy of medical records
  • Nylon leash
  • Muzzle (only use if pet is not vomiting and has no difficulty breathing)
  • Absorbent gauze
  • Nonlatex disposable gloves
  • Scissors
  • Tweezers
  • Nail clippers
  • Digital thermometer
  • Sterile saline solution
  • Hydrogen peroxide (to induce vomiting only at the recommendation of a veterinarian
  • Milk of magnesia (to absorb poison only at the recommendation of a veterinarian)
Find a 24-hour animal hospital that provides emergency services within your area. Keep the facility's contact information in a place that's easy to locate, such as the refrigerator, address book, or smartphone. Most veterinary clinics operate on standard business hours and are not equipped to handle emergencies.
Veterinary clinics operate on a smaller scale than animal hospitals. The latter are more likely open 24 hours and provide emergency services. The former generally operate on typical office hours and only perform wellness exams and minor surgeries. Veterinary clinics also do not generally perform laboratory tests on site.
The specifics vary depending on the type of visit. For a wellness exam, bring:
  • Medical records
  • The type or brand of food the pet eats
  • Medication (including flea, tick, and heartworm medication).
If the animal needs medical treatment, the following may be helpful depending on the situation:
  • Fresh stool sample
  • Vomit sample
  • Video of the pet engaging in abnormal behavior
  • Substance the pet may have ingested

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