I went to Monet for eight months for a color/cut combo with thoughts that it may be as it were throughout my life, as I had been receiving services there since childhood, and periodically during my travels home while on military leave. The first time that I went following my final return home, the service was exceptional, (though my original stylist had retired) excluding the fact that my technician mosty talked about herself while fondling her hair in the mirror. Which, mind you didn't bother me much as she did a brilliant job and I quite enjoy listening to people as aposd to speaking. I noticed though, that each visiy became more about what she wanted rather than mysel. Upon my final visit, she left me with color on twice the recomended time. When I brought this to her attention shortly after I knew my wash was ready, she stated that the color timed out after the recommended minutes and it would be alright. So, I patiently waited. After she washed me, she tried combing me out with a comb that had color residue on it and I said something about it. Then as she was drying me, she had visibly put much more highlight in my hair than requested and had to further go back and darken those area's. Mind you, she used the same darkening agent that had been sitting there since the mix at the beginning procedure. Did she not tell me that it becomes void of service after so many minutes prior?! My hair was quite brittle and breaking following this final service. While I am apologetic for her marriage on the brink, I paid top dollar for quality service while tipping, even for this final sevice at twenty dollars. Best Regards,All Washed Out.
My husband purchased a gift card for me from Monet, which covered a facial and massage. I booked my appointment 3+ weeks out because I knew that in order to get an appointment during the week I would have to take half a day off work. I arrive just before my appointment time and am informed that they no longer have a masseuse. After asking why I wasn’t contacted they informed me that “they tried calling the number on file and weren’t able to leave a voicemail”. Well that’s odd, because we’ve had no issues with our phones. I go ahead and have the facial done (Remember, I’ve already taken off work to come to the spa which is 45 minutes from my house!) The facial was great and the lady that did it was very professional, which was the only highlight of this experience. Before leaving I ask about a refund on the rest of the gift certificate since they weren’t able to perform the services that my husband paid for and that I was looking forward to. The manager/owner/whoever she was quickly informed me that they do not give refunds but will have someone starting part time that will work on Thursdays and wants to know if this will work for me. This does not, as I work full time and had already taken off work to be there for my scheduled appointment. As I said I booked several weeks in advance and feel they should have made more of an effort to ensure they offered good customer service. My biggest frustration is I don’t feel that they really tried to contact me ahead of time. It shows a lack of professionalism and its bad business ethics. Also since I took off work I wasted my vacation time. At one time this was a good place to go, but those days are long gone.