Best 30 Wedding Dress Rental in Andover, MA with Reviews -
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By: rokiam
Cristina's Bridal
DO NOT GO HERE!!!!! Had a good experience upstairs when picking out my dress. Going downstairs to do fitting and alterations was HELL! First time I went for a fitting NO ONE had any idea what was going on, where the extra fabric was I ordered to make cap sleeves. My dress is ivory, they wanted to use white because they could not find the correct one!!!! Very rude staff. Went back for a second fitting and it was just as bad! They had taken the dress in on the sides incorrectly and now you could see the boning of the inside of the dress come thru. The seamstress was just going to leave it. My mother asked her if she would let her daughter walk down the aisle like that and the woman said "No!" , so my mom asked why would you think I would want mine to!!! They tried to charge us to fix the mistake they made to correct it! As it was, they charged $600 for alterations! For that much money it better fit like a glove!! When I went back the 3rd time they had fixed the boning problem and added on the sleeves. It was suppose to be pressed along with the sash that was purchased there. They had offered to steam my veil for me. My veil was my grandmothers which my mom and my sister had worn. We were very nervous about giving it to them given how old it was. They assured me the dress, sash and veil would be ready for pick up the day before I left for my wedding. I called the day before to confirm pick up the next day all 3 of them at 12 and was told it would be ready. When I went to get it they said "oh sorry it’s not ready yet, will be about 45min". I had 4 other appointments scheduled that day after I had picked up the dress before I left the next morning. I was now going to be late for everything else! Went back 45 minutes later and they handed me the dress in the bag and was expecting me to just walk out. I said I would like to see the dress first! Looking at it I realized they never pressed the sash. It still had the same marks on it from when it had been folded. Had to ask them to re-press it because they thought it was sufficient! As I waited AGAIN, I kept looking at the dress. They never cut any of the loose thread inside the dress when they took the sides in. You could see all the thread on the sides. More importantly, I realized that my veil wasn't in the bag!!! They were trying to rush me out and my veil wasn't even there!!! When they came back up with my sash I asked where my veil was and they said "I don't know". They went downstairs to look for it and 15 minutes went by with me BY MYSELF upstairs wondering if my grandmothers veil was lost!!!!!! They finally came back up and told me it was very hard to do (I knew this ahead of time which is why I asked already 3 times to make sure they could do it and was always told it would be fine!) Then Cristina, the owner, actually started arguing with me when I told her how disappointed I was with everything. It was now 1:45. I was suppose to pick up my dress, veil and sash at 12. She has no customer service skills and I am amazed that she is still in business and why more customers haven’t given her horrible reviews as it was obvious I wasn’t' the first customer who had been treated this way. When I opened the bag the next day for my wedding , my dress wasn't even steamed. My mother had to go to Bed, Bath and Beyond and BUY a steamer to do my dress, veil and sash. PLEASE DO NOT SUPPORT THIS STORE! HORRIBLE SERVICE AND VERY OVER PRICED!

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